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        • How to claim for a leak allowance
          • leakage allowance sms
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      • Difficulty paying your bill?
        • Eligibility criteria
          • What you need before you begin
        • Help with managing your money
        • Flexible ways to pay
        • How to improve your credit score
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          • Back on track
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          • Payments that fit around your life…with PayAsUGo
            • PayAsUGo terms and conditions
          • Switching to Universal Credit?
          • Low Income Water Discount
        • Open Banking explained
        • Water Without Worry
      • Understanding your bill
        • Metered customers
        • Unmetered customers
      • Billing FAQs
      • Our household charges 2022/2023
      • Our previous charges
      • Rateable value explained
      • Set up a Direct Debit
    • Moving home
      • Existing customer
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      • Moving out of your home
      • Landlords and letting agents
      • Moving home FAQs
      • Are you a student moving home?
      • Check if you are in our supply area
    • Water meters
      • Apply for a water meter
        • Cheaper with a meter
        • Unmetered customers - information about meters
        • Family fortunes
        • Terms and conditions
      • I have a water meter
        • Submit a meter reading
        • Metered customer - Information about meters
      • Submit a meter reading
      • Getting smart with your water use
        • Why we’re fitting a meter outside your home
  • Help & support
    • Contact us
      • Tell us about a bereavement
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    • Your water supply
      • Your Water
        • Testing water quality
        • How we provide clean water
        • Water quality
          • Appearance of your water
            • Bits in your water
            • Blue, pink, green or other coloured water
            • Discoloured water
            • White water
          • Unusual taste or smell
            • Chemicals
            • Bitter or Metallic
            • Chlorine
            • Petrol or Diesel
            • Earthy or Musty
          • Water quality checker
        • Keep your home slime and stain-free
          • Bacteria in water
          • Cryptosporidium
          • Water hardness
          • Fluoridation
            • Fluoride consultation affecting water supplies in the North East and parts of Alston
          • pH
        • Water fittings regulations
          • More information
          • When do I need to notify you of work I plan to do?
          • What is backflow and back pressure?
          • Where do the Regulations apply?
      • Your Pipes
        • Household leaks
          • Leaks outside your home
          • Find leaks inside your home or business
        • Standpipes
          • Operating hydrants
          • Suspected hydrant misuse
        • Lead pipes
          • Reducing lead risk: top tips
          • Lead Pipe Replacement Scheme
            • Lead pipe replacement scheme
        • Water supply pipes
      • Your reservoirs
        • Reservoir levels
    • Your wastewater services
      • Sewers and drains explained
      • Sewer improvement work in your area
        • Sewer improvement work in Burneside
        • Crosby sewer improvements
        • Cottam sewer improvements
        • Madeley sewer improvements
          • Madeley feedback form
            • Thank you
      • Stop the Block!
        • The facts about fatbergs
      • Wastewater pollution
        • What is a misconnection?
      • Manhole covers
        • Manhole cover reporting
      • Surface water drainage explained
      • Oswestry
      • Monster found in liverpool sewer
      • Rainwater Management
        • Incentives
    • Priority Services
      • Register for Priority Services
      • About Priority Services
        • Our Priority Services Strategy
      • Help with your water supply
      • Translation services
      • Bogus callers
      • Password scheme
      • Accessibility Help
      • Letting us know about a bereavement
        • Report a bereavement
    • Save water
      • Reduce your water bill
        • Save water in the garden
          • Your top tips on saving water in the garden
          • How to fit a water butt in your garden
      • Reduce your energy bills
      • Leaky Loos
      • Save water in the garden
      • Advice for businesses
      • Get Water Fit!
      • Water saving tips
      • FREE water saving visits
    • Building & Developing
      • Application forms & guidance
      • Maps of our assets
      • Building over or near our pipes
      • Building over a public sewer
      • Replace your lead pipes
  • Emergencies
    • Got a problem?
      • Low pressure or no water?
        • Low pressure for a few weeks or longer redirect
        • Why do we optimise and manage water pressure?
      • Reporting pollution
      • Flooding
        • Reduce your risk of flooding
        • Sewage flooding in your home or garden - what to do
      • Burst water pipe?
      • Need a plumber?
      • Blocked drains
      • Water mains repairs
      • Got no water?
    • Leaks? We're on it
    • How we manage incidents
  • My Local Area
    • Issues in your area
    • About your water
    • Parks and reservoirs
    • News in your area
      • Cheshire
        • Cheshire Crop Trial
        • Cheshire Northwich
        • Cheshire River Bollin
        • Cheshire Vyrnwy
      • Cumbria
        • Windermere
          • What can you do
          • What are others doing
          • Action Windermere
            • Find out what we are doing in and around Windermere
              • Windermere investment plans
              • Nature-based approach helps relieve pressure on Cumbria’s water network
              • Wetlands for wastewater: Harnessing the power of nature
              • Our River Rangers will help improve the water quality in the Lake District
              • Protecting Windermere’s waterways, come rain or shine
              • Hear from Mark Garth, our wastewater treatment director
              • Live your future
          • United Utilities’ Information Centre is now open for business
          • Windermere discharge removal feasibility study
          • An update on our work at Ambleside
          • First Time Sewerage – Windermere Catchment Pilot Scheme
            • Windermere Factsheet
        • West Cumbria
          • Being a good neighbour
          • Getting water to your taps
          • Williamsgate Water Treatment Works
          • From Thirlmere to West Cumbria
        • Cumbria Legacy and Tree Funds
        • Action for Staveley
          • What can you do?
          • Working with others to make a difference
          • Staveley, the story so far
        • Action Plan for Cumbria
        • Action Plan for Barrow
      • Greater Manchester
        • Greater Manchester SuDS
        • Greater Manchester Investments
        • Greater Manchester Strategy
        • Manchester Aqueduct Scheme
        • Building the infrastructure Greater Manchester needs
          • Improving water quality in Bramhall
          • Sheepfoot Lane
        • Working to improve river health and tackling storm overflows
        • Capturing rainwater to reduce pressure on Great Manchester’s sewers
        • Championing local communities and projects
        • Delivering great water quality
        • Giving financial support to those who need it most
        • Creating new jobs and opportunities
      • Lancashire
        • Lancashire Ribble
        • Lancashire Nelson
      • Merseyside
        • Merseyside Runcorn
        • Merseyside Vyrnwy
  • FAQs
  • Business services
    • Wholesale charges
      • Archived wholesale charges
    • Tankered industrial and domestic wastes
    • Trade effluent
      • Trade Effluent for retailers
      • Trade effluent FAQs
      • I want to discharge trade effluent
    • United Utilities Water Limited - access codes
    • Retailers
      • Retailer services
        • Retailer metering
        • Sensitive customers
        • WIRSAE (Accredited Entities)
      • Key retailer forms
        • RWG Good Practice Alignment
        • Retailer webinars
          • Site Area charging process
          • Sustainable Drainage Systems Incentive
      • Retailer relationship management
      • FAQs
      • Allowances and adjustment to charges
      • Retailer contract and charges
        • Terms and conditions WE Incentive
      • Planned Works
      • Incentive schemes
        • Gap site incentive
        • Vacancy incentive
      • Meter reading service
    • Property Searches FAQ
    • Leakage advice for business customers
      • We’re all in the business of saving water
    • Creating a stronger, greener and healthier North West
  • Search Page
  • Trade Effluent Consent Register
  • Up my street redirect
  • Property Searches
  • Our long-term plans for Crummock, Overwater and Chapelhouse Reservoirs
    • Crummock feedback form
  • Ennerdale
  • Providing documentation
  • Capital Delivery Project Feedback