Sitemap

• Home
  • My Account
    • Your bill
      • Ways to pay
      • Is your water bill higher than expected?
      • Our household charges 2020/2021
      • Difficulty paying your bill?
        • How to improve your credit score
        • Free Independent Advice
        • Help to pay scheme
        • How we can help
          • Rose's story
          • Joyce's story
          • Chris's story
          • Watersure
      • Understanding your bill
        • Water bills set to fall
        • Unmetered customers
        • Metered customers
      • Rateable value explained
      • Set up a Direct Debit
      • New Bill
    • Moving home
      • Existing customer
      • New customer
      • Moving out of your home
      • Landlords and letting agents
      • Are you a student moving home?
      • Check if you are in our supply area
    • All about water meters
      • Apply for a water meter
      • Submit a meter reading
      • You can save with a water meter
      • How to find and read your meter
      • Water usage calculator
      • Automated Meter Readers
  • Help & support
    • Contact us
      • Other ways to contact us
        • Our useful phone numbers
      • Popular leaflets
      • Frequently asked questions
      • Feedback form
    • Your water supply
      • Drinking water quality
      • Does your tap water look different
        • Bits in your water
        • Blue, pink, green or other coloured water
        • Discoloured water
        • White water
      • Does your tap water taste or smell different?
        • Chemicals
        • Bitter or Metallic
        • Petrol or Diesel
        • Earthy or Musty
        • Chlorine
      • Looking after water in your home
        • Slime & Staining
        • Bacteria in water
        • Cryptosporidium
        • Water hardness
        • Fluoridation
        • Lead
        • pH
      • How we provide clean water
      • Reservoir levels
      • Testing water quality
      • Water supply pipes
      • Lead pipes
        • Reducing lead risk: top tips
        • Common lead supply pipes
        • Lead: Where can I find out more?
        • Lead and common supply pipe scheme
        • Lead and common supply pipe replacement scheme
          • Thank you
      • Manhole covers
        • Manhole cover reporting
          • Thank you
      • Standpipes
        • Standpipe hire charges 2020/21
        • How do I hire a standpipe?
        • Standpipe terms and conditions
        • Operating hydrants
        • Suspected hydrant misuse
    • Your wastewater services
      • Stop the block
        • Burscough Better Together
      • Think before you pour
      • Monster found in liverpool sewer
      • Our wonderful coastline
        • Bathing waters
        • What are combined sewer overflows?
        • Fancy a dip?
        • What are the challenges?
        • What are we doing?
        • We can all do our bit
        • LOVEmyBEACH
        • Bathing waters map
      • Sewers and drains explained
      • Down the drain
      • Reduce your risk of flooding
      • Could you gain from rain?
    • Priority Services
      • Help with your water supply
      • Translation services
      • Bogus callers
      • Password scheme
      • Register for Priority Services
      • Accessibility Help
    • Cold weather advice
      • Burst pipes
      • Frozen pipes
    • Save water
      • Water saving tips
      • Save water in the garden
      • Water saving devices
      • Order your Save-a-Flush pack
      • Love Water
      • Advice for businesses
    • Save water, save money
  • Emergencies
    • Got a problem?
      • Got no water?
      • Low pressure?
        • I've had low pressure for a few weeks or even longer
      • Flooding
        • Sewage flooding in your home or garden - what to do
      • Burst water pipe?
      • Need a plumber?
      • Blocked drains
      • Water mains repairs
    • Report a leak
      • Report a Leak Form
      • Leak tracking process
  • FAQs
  • FAQs
  • Builders & developers
    • Check if we supply your area
    • Homeowner
      • Building over a public sewer
    • Small housing developments
      • Diverting a water main
      • Sewer diversions
      • Building over a public sewer
    • Larger developments
      • Application forms and guidance documents
      • Water services and connections
        • Diverting a water main
        • New water mains
      • Planning
      • Pre-development
    • New appointment and variations (NAVs)
    • Charges for new connections and developer services
    • Working near our assets
    • New connection charges consultation
      • Consultation
      • Guidance principles
      • Background to charging
      • What charges are we talking about?
    • Customer Redress
    • Frequently asked questions
  • About us
    • Cheshire
    • Greater Manchester
      • Oldham and Royton
      • Davyhulme Treatment
    • Cumbria
    • Lancashire
      • Anchorsholme Park
      • Blackpool South
      • Morecambes Beaches
      • Blackburn
    • Merseyside
      • Crosshill Reservoir
      • The Liverpool Programme
  • Business services
    • Wholesale charges
    • Tankered industrial and domestic wastes
    • Trade effluent
      • Trade effluent FAQs
      • I want to discharge trade effluent
    • Property Searches
    • United Utilities Water Limited - access codes
    • Retailers
      • Retailer services
        • Retailer metering
        • Sensitive customers
        • WIRSAE (Accredited Entities)
      • Key retailer forms
      • Retailer relationship management
      • FAQs
      • Adjustment to charges
      • Retailer contract and charges
        • Terms and conditions WE Incentive
      • Planned Works
      • Incentive schemes
        • Gap site incentive
        • Vacancy incentive
    • Property Searches FAQ
  • Search Page
  • Safe dig application
  • Trade Effluent Consent Register
  • Sewermen
    • Meet our sewer TV stars
    • Sewermen, the first series