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Pay your water bill

Automated payments line

Pay your bill using our automated card payments service using your debit or credit card. Have your account number ready.

Sign up/log in to My Account

Set up a direct debit, make quick single payments and manage your account online

Download our mobile app

The easiest way to pay your bills, submit meter reads and report leaks

Pay as a guest online

Don't forget you will need your account number in order to pay as a guest

Flexible Payment Plans

Find a payment plan that's right for you

Other ways you can pay your bill
Internet banking, standing order, BACS

If you pay your bill using your own internet banking service, standing order or BACS, please take the appropriate action to amend your payment instruction, as required.

Our banking details are:

NatWest Bank PLC
Sort code: 010917
Account number: 58933956

Don’t forget to include your United Utilities account number (which you can find on a recent water bill) in your reference when making a bank transfer payment.
Pay by cash

Take your bill or United Utilities Payment Card with you to either:

There are no counter fees for cash payments at Paypoint, Payzone stores or Post Offices.
At your bank

You can pay at your own bank or building society; just take your bill with you. You can pay by cash or with a cheque made payable to United Utilities Water Limited.

Please be aware that some banks and building societies will charge for this service.
By cheque
 Please make your cheque payable to UU Payments, PO BOX 347, Lowton Way, Sheffield, S98 1EN. Do not send cash through the post. Please remember to write your customer account number on the back of the cheque (you can find your account number on the top right of your bill).

Struggling to pay

If you are having trouble paying your bill, we are here to help. Get in touch and find out how we can support you.

Save money with a water meter

Our lowest bill guarantee means it's easier than ever to reduce your water bill

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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