Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

Pay your water bill

Sign up/log in to My Account

Set up a direct debit, make quick single payments and manage your account online

Download our mobile app

The easiest way to pay your bills, submit meter reads and report leaks

Pay as a guest online

Don't forget you will need your account number in order to pay as a guest

Other ways you can pay your bill
Set up a Direct Debit 

Setting up a Direct Debit means you can spread the cost of your bill over the year. You will need to sign up or log in to My Account to do this. 

To find out more about Direct Debits and our other Payment Plans.
Automated payments line
 Did you know you can check your balance and pay your bill using our automated card payments service using your debit or credit card? Please call 0800 980 6050 and have your account number ready.
Internet banking, standing order, BACS

If you pay your bill using your own internet banking service, standing order or BACS, please take the appropriate action to amend your payment instruction, as required.

Our banking details are:

NatWest Bank PLC
Sort code: 010917
Account number: 58933956
Pay by cash

Take your bill or United Utilities Payment Card with you to either:

There are no counter fees for cash payments at Paypoint, Payzone stores or Post Offices.
At your bank

You can pay at your own bank or building society; just take your bill with you. You can pay by cash or with a cheque made payable to United Utilities Water Limited.

Please be aware that some banks and building societies will charge for this service.
By cheque
 Please make your cheque payable to United Utilities Water Limited and post to: United Utilities, PO Box 11249, Harlow, CM20 9NN. Do not send cash through the post. Please remember to write your customer account number on the back of the cheque (you can find your account number on the top right of your bill).

Struggling to pay

If you are having trouble paying your bill, we are here to help. Get in touch and find out how we can support you.

Save money with a water meter

Our lowest bill guarantee means it's easier than ever to reduce your water bill