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| Your Query | Phone number | Opening hours |
| Water and Wastewater | 0345 672 3723 | 24 hours a day |
| Billing and Accounts |
0345 672 2888 0345 672 2999 |
8am - 8pm Monday to Friday 8am - 4pm on Saturdays |
| Affordability | 0800 072 6765 | |
| Moving Home | 0345 026 7661 | |
| Prioirty Services | 0345 072 6093 | |
| Bereavement | 0800 912 7249 | |
| Ringing from abroad | +44 207 197 0197 |
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