About your bill or account

Need help with your bill or water account? Speak to one of our friendly customer service team, here to help you on:

• 0345 672 2888 (for customers who don't have a water meter)
• 0345 672 2999 (for customers with a water meter)

Paying your bill

• You can quickly and easily check your balance or make a payment on our automated line.
  Call 0800 980 6050
• If you're finding your bills hard to manage, there are lots of ways we can help.
  Just give us a call on 0800 072 6765

Moving home? Call our team on 0345 026 7661 and we'll sort out changing your details for you over the phone, no problem.

Bereavement: If you have recently lost a loved one and need help with closing or moving their account, you can call our bereavement team on 0345 072 6093.

If you are a business: Following changes to the water market in April 2017, you will need to contact your retailer direct to discuss your water account. You can find these details on your recent water bill or visit the Open Water website for more information.

About your water or wastewater services

Water and wastewater queries & emergencies Got a burst pipe, blocked drain or sewer? Worried about the colour of your tap water or your water pressure? Our team are here to help, 24 hours a day, on 0345 672 3723.

Report a leak If you've spotted a leak in the road or footpath, please let us know - call us on 0800 330 033 or use our Report a leak form.

Priority Services If you need a little more support due to age, ill health, disability, mental health problems, financial worries or language barriers, you could be eligible for Priority Services. Please get in touch with the dedicated team and we can sign you up on 0345 072 6093.

Pollution hotline If you spot a pollution issue on United Utilities land, or in a reservoir or river, you can call our hotline on 0800 015 1230.

Are you unhappy with the service you have received from us?

We hope you never have to complain, but we know that we don’t always get everything right.

If you feel we’ve fallen short and haven’t been able to help sort your issue, please phone our complaints team on the numbers below and we’ll try to help you there and then. And if we can’t resolve things straight away, we promise to come back to you as soon as we can.

To talk to us about your bill, payment issues or how we charge you, please call 0345 075 0711.

To talk to us about water or wastewater issues, please call: 0345 075 0713.

We're here to help between 8am-8pm, Monday to Friday and 8am-4pm on Saturday. If you have hearing or speech difficulties and use a textphone, please dial 18001 before dialing this number.

For further information, see our Complaints Procedure booklet (PDF 2,010 KB opens in a new window) which explains fully the steps we take to resolve any issues you've had with the services you've received from us.

If you feel that our response doesn't help to resolve your issue, you will then be able to refer your complaint to the Consumer Council for Water, an independent body that represents customer interests. Their contact details are: Consumer Council for Water, First Floor, Victoria Square House, Victoria Square, Birmingham B2 4AJ Tel: 0300 034 2222 or visit the Consumer Council for Water website. 

Our customer promises

We aim to give you great service

Your satisfaction is really important to us, so we aim to keep improving what we do by listening to your needs. And if things go wrong, we’ll put it right as quickly as possible and, where necessary, we’ll compensate you.

Our Standards of Service booklet (PDF 2,624 KB opens in a new window) sets out all the standards you can expect to receive from us and what we'll do if things go wrong.