Contact us
We're here to help with any queries you may have. We've got lots of ways for you to contact us. Choose your preferred option below:
Got an emergency?
Click here if you've got a problem with your water supply, are looking for an approved plumber or would like to report a problem.
Let us know you're moving home
It's quick and easy to move home online.
Need help with a billing query?
Click here to manage your billing queries online
My Account
Register for our free online service and you can access your water account whenever it suits you
Send us your feedback
Let us know how we are doing
Other ways to get in touch
Click here to find out other ways you can contact us
Prefer to call us?
Need further help with your bill or water account? Speak to one of our friendly customer service team, here to help you on:
- 0345 672 2888 (for customers who don't have a water meter)
- 0345 672 2999 (for customers with a water meter)
We are open Monday-Friday from 8am-8pm and Saturday from 8am-4pm.
Water and wastewater queries & emergencies Got a burst pipe, blocked drain or sewer? Worried about the colour of your tap water or your water pressure? Our team are here to help, 24 hours a day, on 0345 672 3723.
Priority Services
Our Priority Services are free and allow us to help our customers who might benefit most from additional support
Want to make a complaint?
If you feel we’ve fallen short and haven’t been able to help sort your issue, please tell us about it.
Have we gone the extra mile?
Have you received excellent customer service? Do you want to say thank you? Or if you've got any ideas to help us improve, we'd love to hear them