Your bill

We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.

Why not register for our free My Account service and manage your water account online at a time that suits you? As a My Account customer you can also choose to receive your bills electronically rather than by post.

Are you a My Account paperless billing customer? Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 783 KB opens in new window) and one if you have a water meter (PDF 6,430 KB opens in new window).

Our mobile app is HERE

Our mobile app is the quick, easy way to send a water meter reading and, pay your bill and report a leak - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app

Our charges 2018/2019

An explanation of all our water and wastewater charges

Bill higher than expected?

If you have a water meter and your bill is higher than normal, let us see if we can find out why

Rateable value explained

If you don't have a water meter, we use your home's rateable value to calculate your bill