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Your bill
We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.
Are you a My Account paperless billing customer? Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 3,188 KB opens in new window) and one if you have a water meter (PDF 3,041 KB opens in new window).
Ways to pay your water bill
Find out more about all the ways you can pay your water bill by clicking the link below.
Difficulty paying your bill
If you're having trouble paying your bill, get in touch and find out how we can support you.
Understanding your bill
Let us explain how we calculate the cost of your water and wastewater services. Jargon not included!
Bill higher than expected
If you have a water meter and your bill is higher than normal, click here to find out why.
Our charges for 2022/23
Household charges for metered and unmetered customers for 2022/23
Our charges for 2023/24
Household charges for metered and unmetered customers for 2023/24.
Rateable value explained
If you don't have a water meter, we use your home's rateable value to calculate your bill
Looking to set up a Direct Debit?
Setting up a Direct Debit allows you to spread your water bill payments over the year rather than paying one lump sum. We'll even knock £5 off your annual bill
Got a question about your bill?
If you have a question about your bill, click the link below to view our frequently asked questions.