Our charges 2021/2022
An explanation of all our water and wastewater charges
Your bill
We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.
Why not register for our free My Account service and manage your water account online at a time that suits you? As a My Account customer you can also choose to receive your bills electronically rather than by post.
Are you a My Account paperless billing customer? Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 2,165 KB opens in new window) and one if you have a water meter (PDF 2,192 KB opens in new window).
Sign up or log in to My Account
Set up a direct debit, make quick single payments and manage your account online
Struggling to pay
If you are having trouble paying your bill, we are here to help. Get in touch and find out how we can support you.
Use our app to pay your bill
Our mobile app is the quick, easy way to pay your bill, submit a water meter reading and report a leak - wherever you are.
Bill higher than expected?
If you have a water meter and your bill is higher than normal, let us see if we can find out why
Understanding your bill
Let us explain how we calculate the cost of your water and wastewater services. Jargon not included!
Ways to pay
Find out all the ways you can pay your bill
Struggling to pay?
If you're having trouble paying your bill, we are always here to help you. We know how stressful this can be so please call us as soon as possible.
Finding your account number?
Follow the link below which will explain where you can find your account number.
Rateable value explained
If you don't have a water meter, we use your home's rateable value to calculate your bill
Set up a Direct Debit
Why not set up a Direct Debit so you can spread your water bill payments over the year rather than paying one lump sum? We'll even knock £5 off your annual bill
Direct Debit infoCommon bill questions
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How do I change my bank details on my Direct Debit?
You can give us a call or let us know via My Account...
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How do I change the name on my account
The person who is currently named on the bill will need to call us to request this change.
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I want to pay my bill, how can I do this?
If you want to pay your bill right now...