Your bill

We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.

Why not register for our free My Account service and manage your water account online at a time that suits you? As a My Account customer you can also choose to receive your bills electronically rather than by post.

Are you a My Account paperless billing customer? Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 783 KB opens in new window) and one if you have a water meter (PDF 6,430 KB opens in new window).

Our mobile app is HERE

Our mobile app is the quick, easy way to send a water meter reading and pay your bill - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app

Finding it hard to pay?

If you're having trouble paying your bill, please give us a call on 0800 072 6765. We are here to help you. We know how stressful this can be so please call us as soon as possible. We can make sure you've all the right support to help you get back on track

Find payment help

Our charges 2018/2019

An explanation of all our water and wastewater charges

Bill higher than expected?

If you have a water meter and your bill is higher than normal, let us see if we can find out why

Rateable value explained

If you don't have a water meter, we use your home's rateable value to calculate your bill

Understanding your bill

Let us explain how we calculate the cost of your water and wastewater services. Jargon not included!

Understand your bill

Life's easier in smaller chunks!

Why not set up a Direct Debit so you can spread your water bill payments over the year rather than paying one lump sum? We'll even knock £5 off your annual bill

Pay by Direct Debit

Ways to pay

Find out all the ways you can pay your bill

See payment options