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Set up a direct debit, make quick single payments and manage your account online.
We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.
Are you a My Account paperless billing customer? Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 3,188 KB opens in new window) and one if you have a water meter (PDF 3,041 KB opens in new window).
Set up a direct debit, make quick single payments and manage your account online.
Find out more about all the ways you can pay your water bill by clicking the link below.
If you're having trouble paying your bill, get in touch and find out how we can support you.
Let us explain how we calculate the cost of your water and wastewater services. Jargon not included!
If you have a water meter and your bill is higher than normal, click here to find out why.
Household charges for metered and unmetered customers for 2022/23
Household charges for metered and unmetered customers for 2023/24.
If you don't have a water meter, we use your home's rateable value to calculate your bill
Setting up a Direct Debit allows you to spread your water bill payments over the year rather than paying one lump sum. We'll even knock £5 off your annual bill
If you have a question about your bill, click the link below to view our frequently asked questions.