Current incidents in our area:
Help and support
As a customer of ours you can always expect a friendly ear.
There are loads of ways for you to get in touch with us, from phone numbers to social media.
If you've got an emergency - such as no water, you've spotted a leak or you've a blocked drain, or you're simply driving past our roadworks and wondering why we're digging up the road near you, find the information you need here. Perhaps you want to chat to someone about paying your bill, how you can save money, or signing up to Priority Services if you need a little extra support because of a medical condition, for example.
Whatever your reason for contacting us, and however you decide to do it, rest assured that you'll be in touch with a specially trained person who knows how to help.
Contact us
We've got lots of ways for you to contact us.
Got no water?
Find out if there are any issues in your area.
Priority Services
Priority Services is free and allows us to help our customers who might benefit from additional support due to things like age, disability or language barriers.
Your water supply
Wastewater services
Save water & money
With our FREE water saving gadgets.
Finding it hard to pay?
If you are having trouble paying your bill, we are here to help. Get in touch and find out how we can support you.
Manage your account online
Keep organised online. Give us a meter reading, see your statement, pay your bill or set up a Direct Debit.
Want to make a complaint?
If you feel we’ve fallen short and haven’t been able to help sort your issue, please tell us about it.
Got a question?
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Why is my water pressure too high or too low?
If your water pressure seems lower or higher than usual...
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I want to pay my bill, how can I do this?
Click here to find out different ways to pay your bill
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Why is my water discoloured?
Changes in the colour of your water can happen...