Find the right support for you
Everyone needs a little help sometimes. Complete our online form and we'll help you find the support scheme that's right for you.
Aisha — Low‑Income Pensioner Living Alone
Aisha’s circumstances:
Living alone on Pension Credit, Aisha had never considered water bill support and was worried about rising household costs.
How we helped:
After checking all schemes, Help to Pay was the best match for customers on Pension Credit. She received over £600 off her bill, making a real difference to her fixed income.
“kind, helpful, patient, polite, courteous in my request to help pay my bills when I became a pensioner.” (Customer, Merseyside)
Margaret — Large Family & High Water Usage
Margaret’s circumstances:
A growing family meant high water use and rising metered bills that she was struggling to manage.
How we helped:
After exploring all suitable options, WaterSure stood out — designed for metered customers with high usage due to large families or health needs. With the bill cap, her payments dropped by more than half overnight.
“I am happy with United Utilities. They have reduced my water bill by a lot.” (Customer, Cheshire)
Danny — Low Income & Concerned About Rising Bills
Danny’s circumstances:
Living on Universal Credit, Danny was anxious about headlines predicting increases in water bills.
How we helped:
We reviewed all options and confirmed he qualified for the Low Income Water Discount, which automatically applies a £50 annual reduction. The discount reassured him that his payments would remain manageable.
“kind and understanding” (Customer, Gtr Manchester)
Help managing your money
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Support through life changes
Read real-life stories of customers who received help after experiencing unexpected changes to their financial circumstances.
Help with your water arrears
Read how customers with water bill arrears accessed financial support, reduced their debt, and regained control of their finances.