How we can help

COVID-19 (Coronavirus) – A Message to Our Customers

We know that this is a difficult time for everyone and you may be worried about not being able to pay your water bill. We have lots of support available to help any customers who are struggling but as you can imagine we are experiencing very high call volumes.

Our struggling to pay form will allow you to access our support in the same way you would by calling us. Where possible we would encourage you to use the form and we will respond as soon as we can. If you're not able to complete the form then please give us a call on 0800 072 6765.

In the meantime you can still update your account, tell us you are moving and set up a direct debit by visiting our online services.

Payments that fit around your life…with Pay As U Go

Pay your bill whenever it suits you with our new Pay As U Go scheme. Ideal for customers who need extra flexibility on their bill payments. Click the link below for full details. 

Find out more

Our customers' stories 

People just like you have received support to help them out of debt. Here’s just some of the ways we’ve given our customers a helping hand.