How we can help

COVID-19 (Coronavirus) – A Message to Our Customers

We know that this is a difficult time for everyone and you may be worried about not being able to pay your water bill. We have lots of support available to help any customers who are struggling but as you can imagine we are experiencing very high call volumes.

Our struggling to pay form will allow you to access our support in the same way you would by calling us. Where possible we would encourage you to use the form and we will respond as soon as we can. If you're not able to complete the form then please give us a call on 0800 072 6765.

In the meantime you can still update your account, tell us you are moving and set up a direct debit by visiting our online services.

 

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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