Back on track
If you’re finding it difficult to pay your bill and you’re either receiving benefits or on a low income following a recent change in financial circumstances, we can help.
Financial support with your bills
If you’re having difficulties paying your water bill, please let us know. We really don’t want you to worry about your bill and we have lots of ways we can make your payments more affordable. We’ve included details below about the financial support schemes we have available.
Remember, if you’re struggling with your water bill payments please complete our form so we can get you the right support as quickly as possible.
Bill cap – WaterSure and WaterSure Plus
If you have a water meter and receive benefits, and use a lot of water due to ill health or having a large family, our WaterSure scheme caps your annual bill, regardless of how much water you use.
Low income pensioner discount
Our Help to Pay scheme provides a bill discount for low income pensioners receiving Pension Credit.
Low Income Water Discount
Our Low Income Water Discount provides an annual discount for customers with a low household income to help make their water bills more affordable.
Debt support – Payment Matching
If you need debt support, our Payment Matching scheme means that for every £1 you pay, we'll match it with £1 too, with our contribution increasing to £2 if you continue to make payments until your debt is cleared.
Financial Hardship Trust Fund
Through the United Utilities Trust Fund – If you’re in real financial hardship, you could qualify for a one off payment to help clear your debts and start a fresh
Switching to Universal Credit?
We can help with your water bill payments when transferring to Universal Credit.
Switching to Universal Credit
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