Back on track
If you’re finding it difficult to pay your bill and you’re either receiving benefits or on a low income following a recent change in financial circumstances, we can help.
Bill cap – WaterSure and WaterSure Plus
If you have a water meter and receive benefits, and use a lot of water due to ill health or having a large family, our WaterSure scheme caps your annual bill, regardless of how much water you use.
Low income pensioner discount
Our Help to Pay scheme provides a bill discount for low income pensioners receiving Pension Credit.
Low Income Water Discount
Our Low Income Water Discount provides an annual discount for customers with a low household income to help make their water bills more affordable.
Debt support – Payment Matching
If you need debt support, our Payment Matching scheme means that for every £1 you pay, we'll match it with £1 too, with our contribution increasing to £2 if you continue to make payments until your debt is cleared.
Financial Hardship Trust Fund
Through the United Utilities Trust Fund – If you’re in real financial hardship, you could qualify for a one off payment to help clear your debts and start a fresh
Switching to Universal Credit?
We can help with your water bill payments when transferring to Universal Credit.
Payment break
There can be times when it’s a struggle to make ends meet. This is often due to losing your job, not being able to work because of illness or you need to pay out for an unexpected household emergency.
Payments that fit around your life…with PayAsUGo
Not everyone is lucky enough to be paid regularly. Some people would rather have more control over the amounts they pay and when, so it better reflects their particular circumstances.
Find the support that's right for you
Everyone needs a little help sometimes and we offer lots of different support options to those struggling with their bills. Click the button below and we'll make sure you're on the best support scheme for you.
If you’d prefer to speak to someone, please call us on 0800 072 6765. Our friendly advisors are ready to discuss the support available to help lower your bill and make your water payments more affordable.
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