Back on track
If you’re finding it difficult to pay your bill and you’re either receiving benefits or on a low income following a recent change in financial circumstances, we can help.
How we can help
If you’re having difficulties paying your water bill, please let us know. We really don’t want you to worry about your bill and we have lots of ways we can make your payments more affordable.
We’ve included details below on some of the ways we can help but please call us on 0800 072 6765 or complete our online form so we can get you the right support as quickly as possible.
Payments that fit around your life…with PayAsUGo
Pay your bill whenever it suits you with our new PayAsUGo scheme. Ideal for customers who need extra flexibility on their bill payments. Click the link below for full details.
Find out morePayment break
If you’re struggling with your bill due to losing your job or having to pay out for an unexpected household emergency, our Payment Break scheme can help by delaying your payments for an agreed period of time.
Trust fund
If you’re in real financial difficulty, you could qualify for a one-off payment from our Trust Fund to help clear your debts and start afresh.
Payment matching
If you’ve built up a lot of debt, for every £1 you pay we’ll match it with £1 too, with our contribution increasing to £2 if you continue to make payments until your debt is cleared.
WaterSure
If you have a water meter and receive benefits, and use a lot of water due to ill health or having a large family, our WaterSure scheme caps your annual bill, regardless of how much water you use.
Help to pay
If you are receiving Pension Credit and struggling to make payments, you can apply to have your bill capped at an affordable amount based on your income and outgoings.