Retailer relationship management

Our relationship managers are here to help provide a compliant, efficient service to retailers, resolving issues promptly. We’ll be on hand so that you can get a quick response to any contract or performance query and to keep you informed of any changes to the way we work.

If you’re currently active in our area you’ll have an relationship manager assigned. New retailers will be assigned an relationship manager as part of the contract signing process.

Your relationship manager will:

  • Hold regular liaison meetings with you and be available directly by telephone and email during business hours
  • Share information regarding the wholesale service performance under the contract
  • Provide information regarding our products, services and tariffs and discuss your needs
  • Answer contract and general performance queries
  • Connect you with the right people in the Wholesale Team whilst keeping track of key interactions
  • Work with you to resolve escalated issues as quickly as possible

Should you require any assistance please contact our relationship management team.

We offer all retailers an induction session to provide a detailed overview of the processes and systems we’ve got in place. The content of these sessions will be tailored to your requirements and will be arranged around you. Please contact your relationship manager or a member of the relationship management team to arrange one.

 

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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