Discoloured water

My water looks different

The quality of drinking water in the North West is excellent, but on rare occasions tap water may become discoloured, appear cloudy, or seem to have very small particles in it.

If you're experiencing issues with your water supply, choose one of the options below to find out what may be causing it and how you can fix it easily.

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info