Find the right support for you
Everyone needs a little help sometimes. Complete our online form and we'll help you find the support scheme that's right for you.
Lindsay — Over £1,000 in Arrears and Struggling
Lindsay’s circumstances:
Her family faced mounting bills and more than £1,000 in water arrears. She could only afford small payments and felt overwhelmed.
How we helped:
Among all schemes, Payment Matching offered the most impactful support — matching her payments pound‑for‑pound in year one, and double in year two. Her arrears have already reduced by more than half, putting her on track to become debt‑free with her water bills.
“Luke was amazing. He changed my payment plan to an affordable one. He was very kind and reassuring throughout.” (Customer, Cumbria)
Imran — Severe Financial Hardship & Unmanageable Arrears
Imran’s circumstances:
After facing serious financial and emotional difficulties, Imran felt unable to clear his water arrears alone.
How we helped:
Following a full review of all support schemes a referral to our independent Trust Fund was the most suitable. This grant cleared his outstanding balance and identified him for our Back on Track support tariff reducing his water bill moving forward to ensure long-term affordability.
After a recent medical emergency…fall behind with a few bills. Today, I called to address the United Utilities debt. Andy was personable, polite, friendly, and above all helpful. He was compassionate and understanding about my circumstances, and was keen to make sure we could pay an affordable payback. His Customer Service skills were wonderful. (Customer, Lancashire)
Connor — Multiple Debts & Financial Stress
Connor’s circumstances:
Struggling with rent, bills, health issues, and missed water payments, Connor felt overwhelmed and unsure where to turn.
How we helped:
As Connor was struggling with his water bill along with many other debts, we reviewed all support options and found that the Free Independent Money Advice service was the best fit for his needs. Through our trusted partners, Connor received help applying for benefits so he could afford his water bill and securing a debt relief order - transforming his financial outlook.
“Getting the right advice helped me take back control.” (Customer, Manchester)
Help managing your money
Access free independent support to help you tackle your debt, including useful tips to help you maintain a healthy credit score.
Low income support
Read real-life stories from customers on low incomes and discover how our affordability schemes have helped them reduce their water bills.
Support through life changes
Read real-life stories of customers who received help after experiencing unexpected changes to their financial circumstances.