No one likes paying bills, but when money is tight bills can go from being an everyday nuisance to a cause of sleepless nights and stress. That’s when WaterSure might be able to help. It’s a scheme for customers with a water meter who need to use lots of water, but might struggle to afford it. 

We can’t make your bill vanish, but we can put a cap on how much you are charged. So, no matter how high the numbers climb on your meter, you’ll only have to pay, at most, an amount equal to our average bill.

  • How does it work?

    It’s pretty simple really. If you have a water meter, receive benefits and have a good reason for using lots of water – such as a big family or a medical condition - you may well qualify.

    If you fit the bill, so to speak, we’ll cap your charges at £425.06 per year. This means that, even if you use lots of water, your bill won’t go above this amount each year.

  • Am I eligible for the scheme?

    To qualify for WaterSure, your current charges will need to be based on a water meter (or an assessed charge because we couldn’t fit a meter). You  or any member of your household, must receive any of the following benefits/tax credit: 

    • Income Support
    • Income-based Jobseeker's Allowance
    • Housing Benefit
    • Working Tax Credit
    • Child Tax Credit (except families in receipt of the family element only)
    • Pension Credit
    • Income-related Employment and Support Allowance
    • Universal Credit

    But that’s not the end of the story. You must also have a reason for using all the extra water that has turned your bill into a bit of a monster. The two reasons covered by the scheme are:

    You have three or more children under the age of 19 living at the same address for whom Child Benefit is claimed.


    You, or someone you live with, has a medical condition which requires the use of lots of water. You’ll find a full list of these medical conditions below: 

    • Desquamation (flaky skin disease)
    • Weeping skin disease (eczema, psoriasis, varicose ulceration)
    • Incontinence
    • Abdominal stoma
    • Crohn's disease
    • Ulcerative colitis
    • Renal failure requiring home dialysis (except where the health authority contributes to the cost of the water used in dialysis)
    • Other medical conditions can be accepted if the condition uses significant amounts
  • Life with WaterSure

    We’ll reply to you within 10 working days of receiving your application to let you know if you qualify for the scheme.

    If you do qualify we’ll apply the new tariff from the day after the date of your last meter reading. Unfortunately, this doesn’t mean we can wipe the old slate clean. You’ll still have to pay any money you owe from previous bills - but at least the future will look a bit rosier.

    You can stay on the WaterSure scheme for as long as you need help and continue to qualify. We may also contact you occasionally to check if you are still eligible for the scheme. If your circumstances change, so that you no longer qualify for the scheme, please let us know straight away. We’ll put you back to the way we used to bill you for your services. 

    You can continue to pay your WaterSure bill in the way that suits you best, including Direct Debit, standing order, at your bank, by post or online. You can find out more about the different ways you can pay here.