Popular leaflets
All our forms and leaflets in one place for you to look at when you need them. Handy, eh?
Our most popular leaflets
- Water meter application pack (PDF 3,032 KB opens in a new window)
- Our Priority Services (PDF 1,300 KB opens in a new window)
- A guide to using water wisely (PDF 570 KB opens in a new window)
- Support if you're struggling to pay (PDF 3.99 MB opens in a new window)
Metering leaflets
- Water meter application pack (PDF 3,032 KB opens in a new window)
- Relocating your water meter (PDF 211 KB opens in a new window)
- Testing your water meter (PDF 192 KB opens in a new window)
- Setting the record straight - dispelling water meter myths (PDF 1,776 KB opens in a new window)
Charges leaflets
- Our household charges scheme 2023/24 (PDF 6.2MB opens in a new window)
- Our household charges scheme 2022/23 (PDF 1.22MB opens in a new window)
- Our household charges scheme 2021/22 (PDF 3,645 KB opens in a new window)
- Our household charges scheme 2020/21 (PDF 1,120 KB opens in a new window)
- Our debt code of practice (PDF 4,121 KB opens in a new window)
- A summary of our household charges 2023/24 (PDF 2.2MB opens in new window)
- A summary of our household charges 2022/23 (PDF 2.51MB opens in new window)
- A summary of our household charges 2021/22 (PDF 5,822 KB opens in a new window)
- A summary of our household charges 2020/21 (PDF 152 KB opens in a new window)
- Fair debt collection charter (PDF 812 KB opens in a new window)
Leakage leaflets
- How to check your water usage and spot leaks (PDF 151 KB opens in a new window)
- Our leakage code of practice (PDF 134 KB opens in a new window)
- Finding leaks inside your home.pdf (PDF 1.3MB opens in new window)
Application forms
- Surface water drainage claim form (PDF 194 KB opens in a new window)
- Household leak allowance claim form (PDF 157 KB opens in a new window)
- Non-return to sewer claim form (PDF 186 KB opens in a new window)
- Liability of charges form (PDF 105 KB opens in a new window)
Information guides
- Our complaints procedure (PDF 3,090 KB opens in a new window)
- Our standards of service (PDF 2.6 MB opens in a new window)
- Looking after water in your home (PDF 5,574 KB opens in a new window)
- A simple guide to water pipes, drains and sewers (PDF 485 KB opens in a new window)
- A simple guide to paying your water bill (PDF 2,376 KB opens in a new window)
- Code of practice for pipe laying (PDF 197 KB opens in a new window)