If you’re moving out of the North West or moving into a property where you’re no longer responsible for paying water bills, please let us know so we can make sure your final bill is right - you can do this on My Account.
Moving out of your home
It's quicker to move home online with My Account
Login or register for My Account to update your address details
Move home onlineIf you don't wish to register for my Account you can complete our online moving form.
You will need
- the date you moved (or are due to move) out of your home
- the final reading from your old address, if you have a meter
- your new address to send your final bill or refund to
We still need you to let us know where you're moving to, as well as any changes to your contact details, so we can get in touch if we need refund you any money.
Good luck with your move!
Got a question?
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Will I get a refund if there's credit on my account at my old address?
If you are moving out of our region, any credit on your account...
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I've closed My Account, can I still see my previous bills?
If you are still registered for My Account and have opted for paperless billing...
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I'm moving house, what do I need to do?
It’s quick and easy to tell us you are moving home online.