Moving out of your home

If you’re moving out of the North West or moving into a property where you’re no longer responsible for paying water bills, please let us know so we can make sure your final bill is right - you can do this on My Account.

It's quicker to move home online with My Account

Login or register for My Account to update your address details

Move home online

If you don't wish to register for my Account you can complete our online moving form.

You will need

  • the date you moved (or are due to move) out of your home
  • the final reading from your old address, if you have a meter
  • your new address to send your final bill or refund to

We still need you to let us know where you're moving to, as well as any changes to your contact details, so we can get in touch if we need refund you any money.

Good luck with your move!

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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