Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Performance

Statistic cookies help website owners to understand how visitors interact with websites by collection and reporting information anonymously.

Targeted advertising

These cookies may be set through our site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Find out more about our cookies

Moving out of your home

If you’re moving out of the North West or moving into a property where you’re no longer responsible for paying water bills, please let us know so we can make sure your final bill is right. 

Simply give us a call on 0345 026 7661 and let us know the following:

  • the date you moved (or are due to move) out of your home
  • the final reading from your old address, if you have a meter
  • your new address to send your final bill or refund to

We’re open 8am until 8pm Monday to Friday and 8am until 4pm on Saturdays.

Call 0345 026 7661

Don't want to give us a call?

If you need to tell us about your move outside of our opening hours or you simply prefer to tell us online, then it’s easy to move using our MyAccount service. If you’ve not got an online account set up with us, it’s really simple and easy to do and you’ll just need your account number and email address to get started.

Log in/Register for My Account