Sewage flooding in your home or garden

If you've been flooded by sewage inside or outside your home, we understand this is a distressing and anxious time. Please call us on 0345 672 3723 as soon as possible and we'll send a team to help with the clean up.

  • We can remove sewage flood water from your home or garden
  • We will clean and disinfect areas affected by the sewage flood
  • We will help with the clean-up of the public highway if this has been affected by the sewage flooding incident.

If sewage flooding enters your home we automatically refund your sewerage charge for the year (minimum payment £150 up to a maximum of £1,000 per incident).

In addition to this sum, we will automatically pay you up to £100 for the disturbance the sewage flooding causes. We will determine the amount payable on a case-by-case basis.

For more information, please see our standards of service (PDF 576 KB opens in a new window).

We investigate the cause of sewage flooding following all reported incident.

You should also take the following precautions to protect you and your family:


  • Give your insurance company or landlord a call straight away 
  • Wash your hands after being in contact with flood water 
  • Wash clothing and fabrics through to destroy any harmful bugs 
  • Dry all affected areas thoroughly. Inside your property, use heating and good ventilation, as this will help with the drying process
  • Keep open cuts or sores clean and covered up at all times


  • Let children play in flood water or grassed/paved areas until those areas have been thoroughly cleaned
  • Try to clean waterlogged garden areas or dig over contaminated soil; leave the sewage residue to decay naturally.


As a guide to the number of days you should leave your garden before cleaning up, please see the table below.

Season Turf/clay (days) Soil/sand (days)
Spring 13 20
Summer 6 9
Autumn 13 20
Winter 18 11