New customer

If you've never been a customer of United Utilities, we're here to help you settle in.

The best time to let us know you are moving is your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too!

It's quicker to set up your account online

Complete our moving in form to set up your water account 

Set up your account

You will need: 

When you’ve got your new account number, you can register for My Account, it’ll only take you a few minutes and then you can access your account at a time and place that suits you.

We hope you enjoy living in the area and if there's anything else we can do to help with your bill or water services, just let us know.