New customer

If you've never been a customer of United Utilities, we're here to help you settle in.

The best time to let us know you are moving is your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too!

It's quicker to set up your account online

Complete our moving in form to set up your water account 

Set up your account

You will need: 

When you’ve got your new account number, you can register for My Account, it’ll only take you a few minutes and then you can access your account at a time and place that suits you.

We hope you enjoy living in the area and if there's anything else we can do to help with your bill or water services, just let us know.

 

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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