Burst water pipe?

After a couple of freezing cold days, it looks like the temperature is increasing again. As the weather warms up any frozen pipes in your home will begin to thaw. When this happens, some of these pipes may leak or burst as a result of being frozen so it's worth taking a few steps now to be prepared just in case this happens to you. First of all, don't panic, follow our advice below: 

  • As the temperature rises, check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  • Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.   Watch our video below for advice on how to find your stop tap.
  • Turn off your heating, open all your taps to drain the system quickly.
  • Soak up any escaping water with towels.
  • Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  • If you need to find a plumber in your area visit www.watersafe.org.uk
  • If water has leaked near your electrics switch them off at the mains.

Please think about your family, friends and vulnerable neighbours and share this information with them too.

We’ll be out and about checking our water mains for leaks and bursts, if you spot a leak in the road or street, please let us know by completing our online form.


Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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