Burst water pipe? Act fast!

If you’ve got a burst pipe, you need to act quickly to minimise damage, so here’s what to do:

  • collect water from the leak - if it's through the ceiling, collect it in a bucket. If the ceiling bulges, pierce the plaster with a broom handle to let water through
  • switch off your central heating
  • turn off the stop tap (often found under the kitchen sink, in the under-stairs cupboard, cellar or garage) and then turn on the kitchen taps to drain the water from your system
  • don't touch any electrical wiring or switches that you think may have been affected. If in doubt, turn off your electricity at the mains
  • call a plumber.

Don't worry if you're not physically able to do the things above. If a relative, friend or neighbour isn't around to help, we can help you find a plumber here or you can call our water and wastewater emergency team on 0345 672 3723

After the leak has been fixed:

  • air the affected areas by keeping doors and windows open, and don't be tempted to overheat the rooms, as this could cause more damage
  • leave windows, doors and built-in cupboards open during the day, if possible.

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.