Burst water pipe?

After a couple of freezing cold days, it looks like the temperature is increasing again. As the weather warms up any frozen pipes in your home will begin to thaw. When this happens, some of these pipes may leak or burst as a result of being frozen so it's worth taking a few steps now to be prepared just in case this happens to you. First of all, don't panic, follow our advice below: 

  • As the temperature rises, check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  • Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.   Watch our video below for advice on how to find your stop tap.
  • Turn off your heating, open all your taps to drain the system quickly.
  • Soak up any escaping water with towels.
  • Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  • If you need to find a plumber in your area visit www.watersafe.org.uk
  • If water has leaked near your electrics switch them off at the mains.

Please think about your family, friends and vulnerable neighbours and share this information with them too.

We’ll be out and about checking our water mains for leaks and bursts, if you spot a leak in the road or street, please let us know by completing our online form.

 

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

Please click the button below to confirm you have seen this message

I have read this info