Existing customer

We know things are busy when you move home but we would love to help you get settled in. To get your account set up simply give us a call on 0345 026 7661 and our friendly team will be able to help you with the lowest tariff, talk you through the easiest payment options as well as understanding any additional support or requirements you may have. 

The best time to let us know you are moving is on your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too.

You will need:

  • the date you moved (or are due to move) out of your home
  • a reading from your old and new address if either has a water meter
  • your new address or forwarding details

Need help with the meter read? Find help with finding and reading your meter here

We’re open 8am until 8pm Monday to Friday and 8am until 4pm on Saturdays.

Call 0345 026 7661

Don’t want to give us a call?

If you need to tell us about your move outside of our opening hours or you simply prefer to tell us online, then it’s easy to move using our MyAccount service. If you’ve not got an online account set up with us, it’s really simple and easy to do and you’ll just need your account number and email address to get started.

Log in/Register for MY Account