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Current incidents in our area:

North West View All

Emergencies

When the unexpected happens with your water supply, don't worry - we'll put it right for you as soon as we can. Just tell us what the problem is and we'll be on hand to help or point you in the right direction for more advice. 

Low water pressure

If your water's coming out of your taps with less force than usual, it could be a pressure problem

Need a plumber?

Whether you've got a leaky tap or burst pipe, we'll point you in the direction of your nearest qualified plumbers and heating specialists

Report a leak

Spotted a leak in the road or a public footpath? If you see it, we'll stop it

Found a missing manhole cover?

If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed.

Burst pipe?

If a pipe in your home has burst, it's best to act quickly to keep damage to a minimum

Blocked drains

Blocked pipes can stop wastewater draining away, which can be messy and smelly, so you'll need to get it sorted fast

Bogus Callers

We want you to feel safe so if you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity, we won't mind

Got a question?

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Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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