Got an issue in your area?
Find out here if there are any issues that may be impacting your water supply.
Emergencies
When the unexpected happens with your water supply, don't worry - we'll put it right for you as soon as we can. Just tell us what the problem is and we'll be on hand to help or point you in the right direction for more advice.
Diagnose, report and resolve
If you have spotted a leak or have a water or wastewater issue, please let us know here.
Low water pressure
If your water's coming out of your taps with less force than usual, it could be a pressure problem
Need a plumber?
Whether you've got a leaky tap or burst pipe, we'll point you in the direction of your nearest qualified plumbers and heating specialists.
Found a missing manhole cover?
If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed.
Burst pipe?
If a pipe in your home has burst, it's best to act quickly to keep damage to a minimum
Blocked drains
Blocked pipes can stop wastewater draining away, which can be messy and smelly, so you'll need to get it sorted fast
Bogus Callers
We want you to feel safe so if you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity, we won't mind
Got a question?
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I have no water (or low pressure), what should I do?
If you have no water or your water pressure has dropped...
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What is the water hardness for my area?
You can find this out by entering your postcode in our water quality search..
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Why is my water discoloured?
Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes...
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