When the unexpected happens with your water supply, don't worry - we'll put it right for you as soon as we can. Just tell us what the problem is and we'll be on hand to help or point you in the right direction for more advice.
Spotted a leak in the road or a public footpath? If you see it, we'll stop it
Report a leak Click here to report a water leakIf you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed.
Report manhole fault Report manhole fault hereIf a pipe in your home has burst, it's best to act quickly to keep damage to a minimum
Burst pipe help Click here to get advice on a burst pipeBlocked pipes can stop wastewater draining away, which can be messy and smelly, so you'll need to get it sorted fast
Blocked pipes help Click here for advice if you have a blocked drainWe want you to feel safe so if you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity, we won't mind
Stay safe More information on bogus callersIf you have no water or your water pressure has dropped...
You can find this out by entering your postcode in our water quality search..
Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes...
We're at @HI_Liverpool today for the @lpoolcouncil Winter Survival Event. Pop in and have a chat about how we can help you to save water and money on your bill this #Winter. #Liverpool #Winterwise #WinterReady ❄️