When the unexpected happens with your water supply, don't worry - we'll put it right for you as soon as we can. Just tell us what the problem is and we'll be on hand to help or point you in the right direction for more advice.
Whether you've got a leaky tap or burst pipe, we'll point you in the direction of your nearest qualified plumbers and heating specialists.
If you spot a broken or open manhole, fire hydrants, water meter box, valve or stop tap cover - let us know and we'll do what we can to get it fixed.
If a pipe in your home has burst, it's best to act quickly to keep damage to a minimum
Blocked pipes can stop wastewater draining away, which can be messy and smelly, so you'll need to get it sorted fast
We want you to feel safe so if you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity, we won't mind
If you have no water or your water pressure has dropped...
You can find this out by entering your postcode in our water quality search..
Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes...
Our reservoirs are often in beautiful but isolated places and there aren't any lifeguards on duty. So no matter how quickly you raise the alarm, by the time help arrives, it could be too late. Please keep safe and keep out of reservoirs. #watersafety #reservoirsafey https://t.co/XrdSIQqkNr