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UU Wastewater truck

Wastewater Services

Every day we collect 1,271 million litres of used water (from flushed loos, emptied sinks, baths, showers and household appliances) and take it along 78,000 kilometres of pipes and sewers to our wastewater treatment works for cleaning, before safely returning it to the rivers and sea. It's a dirty job but we're more than happy to do it - after all, number twos are our number one priority!

Got an emergency involving wastewater?

If you are currently experiencing problems with your wastewater, such as sewage water flooding, please click on the report a problem button below.

REPORT A PROBLEM

Sewers and drains explained

They may be out of sight, but some pipes and drains shouldn't be out of mind. Find out which ones you are responsible for.

Flooding advice

Not all flooding is the result of problems with our sewers. In fact, a lot isn’t. Find out what type of flooding is affecting you and how to protect yourself.

Wastewater pollution

Find out about how you can prevent sewage pollution and what we're doing to make our beaches cleaner.

Stop the Block!

Avoid blockages in pipes, drains and the sewers.

Connected correctly?

Check your drains are properly connected and you'll be protecting your local rivers and streams.

Sewer improvement works

You may see us out and about in your area over the next few months.

Important Notice

Cold Weather

After a few freezing cold days in the North West, it looks like the temperature is beginning to rise.

As the weather warms up over the next few days, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. It's worth taking some steps now to be prepared just in case this happens to you.

  1. Check your pipes in any cold places such as the loft or garage - can you spot any water dripping from the pipe?
  2. Find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
  3. Turn off your heating, open all your taps to drain the system quickly.
  4. Soak up any escaping water with towels.
  5. Check with your home insurance company to see if you’re covered for leaks and bursts or call a plumber.
  6. If you need to find a plumber in your area visit www.watersafe.org.uk
  7. If water has leaked near your electrics switch them off at the mains.

For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter.

Please think about your family, friends or any vulnerable neighbours and share this information with them too.

As the weather warms up, any frozen pipes in your home will begin to thaw. When this happens, some of your pipes may leak or burst. For more help and advice if you have a frozen or burst pipe head to www.unitedutilities.com/winter. Please think about your family, friends or any vulnerable neighbours and share this information with them too.

Cold Weather

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