United Utilities supports the appointment of Accredited Entities by a retailer to carry out temporary disconnections (for non-payment) and reconnections on meters <=40mm
Any Accredited Entity appointed to undertake this work must hold the relevant scope as administered by the Lloyd's Register
Disconnections undertaken by an Accredited Entity must be carried out in line with;
- The WIRSAE Code of Practice
- United Utilities Limited Addendum to WIRSAE Code of Practice (PDF 124 KB opens in a new window)
As part of our addenda, we do not require any advance notice of the disconnection and the Accredited Entity may perform the disconnection on their initial visit. The AE may visit a premises at any time, however there are some restrictions on when disconnections can take place.
It is recommended that any retailer or AE intending to utilise the WIRSAE scheme in our area is fully on-boarded prior to commencement of operations. We offer an individual face to face on-board meeting covering all aspects of our operational procedures (PDF 579 KB opens in a new window) to all retailers and AE’s seeking to operate in our area, please contact us by e-mail at WholesaleRelationshipManagement@uuplc.co.uk to organise this.