Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Performance

Statistic cookies help website owners to understand how visitors interact with websites by collection and reporting information anonymously.

Targeted advertising

These cookies may be set through our site by our advertising partners. They may be used by these companies to build a profile of your interests and show you relevant adverts on other sites. They do not store direct personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Find out more about our cookies

Your Water

The Your Water page is everything it says on the tin! This is your one-stop hub to learning everything about your water and its supply.

Looking after water in your home

Click here to learn more about the water in your home

Save water

Learn how you can save money with our FREE water saving gadgets and tips.

Water quality

Find out more about what we do to make sure your water is at its best possible quality and what we do if it isn't.

Up My Street

Click here to find out if there are any issues that may be impacting the water supply in your area

Check my area

FAQs

  • I have no water (or low pressure) what should I do?

    If you have no water, or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a burst pipe which is affecting your water supply. Please take a look on Up My Street to see if there is an issue in your area.

    If there is nothing listed for your area, please call us on 0345 672 3723 (24-hours-a-day) or live chat with us if this service is available (9am-7pm, Monday-Friday). Please do not email us, as we may not see the email quickly enough to resolve your water issue.

    You can find out more about low pressure here and what we can do to help.

  • Why is my water pressure too high or too low?

    We aim to provide water at the right pressure for day-to-day use. If your water pressure seems lower or higher than usual, it's worth checking our emergency repairs page, to see if we are working on any pipe bursts or leaks in your area. These are a common cause of pressure fluctuations.

    If there are no issues being reported in your area, please call us on 0345 672 3723 so we can investigate this further.

    Still need further information or help? Please Contact us.

  • Why does water pressure vary?

    Pressure can vary at different times of the day and you may find that you have a lower or poor pressure during the mornings and early evenings when there is more demand on our water supply. Demand for water can also change depending on the season, for example, in areas where there are lots of summer visitors or when crops need to quench their thirst.

For more frequently asked questions click here.