Understanding your bill
Let us explain more about our services and how we calculate your bill. Jargon not included!
Current incidents in our area:
Report a leak
Report a leak
If you spot a leak in the road or street, let us know. You spot it and we'll stop it.
Report a leakOur mobile app is HERE
Our mobile app is HERE
Our mobile app is the quick, easy way to send a water meter reading and, pay your bill and report a leak - wherever you are. When you're on the go from morning to night, it's a great way to help life flow smoothly
More about the appStruggling to pay your bill?
No need to worry - we can help
Additional support
Need help due to age, ill-health or disability?
Apply for a meter
Apply for a meter
Consumer champion Gloria Hunniford explains how you could save with a water meter
Apply for a meterSome common FAQs
-
How can I find my account balance?
There are two easy ways to find your account balance...
-
I have no water, what should I do?
Don’t panic - there may be a pipe burst which is affecting your water supply.
-
How can I save water?
There are lots of things you can do to save water...