Current incidents in our area:

Updates on known issues

Priority Services
Struggling to pay your bill?
Coronavirus update
A message for customers including info about what you can expect from us if we need to visit your home and support if you're struggling to pay.
Save water, save money
Learn more about how you can save money with our FREE water saving gadgets.
Performance
Find out more about how we're performing at United Utilities.
Water taste and appearance
We're on the telly!
Save money with a meter
Some common FAQs
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How can I find my account balance?
There are three easy ways to find your account balance...
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I have no water, what should I do?
Don’t panic - there may be a pipe burst which is affecting your water supply.
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How can I save water?
There are lots of things you can do to save water...