Understanding your bill
Let us explain more about our services and how we calculate your bill. Jargon not included!
Report a leak
Report a leak
If you spot a leak in the road or street, let us know. You spot it and we'll stop it.
Report a leakCome and see us
Come and see us
We’re out and about across the North West during February and March 2019, to chat to customers about how they can save money on their water bill.
Come and see us Come and see us to find out how you can save money on your water billGiant fatberg news
The North West's biggest ever fatberg has been discovered in Liverpool
Giant fatberg newsStruggling to pay your bill?
No need to worry - we can help
Additional support
Need help due to age, ill-health or disability?
Apply for a meter
Apply for a meter
Consumer champion Gloria Hunniford explains how you could save with a water meter
Apply for a meterSome common FAQs
-
How can I find my account balance?
There are two easy ways to find your account balance...
-
I have no water, what should I do?
Don’t panic - there may be a pipe burst which is affecting your water supply.
-
How can I save water?
There are lots of things you can do to save water...