Click here to find the different ways you can pay your water bill.
Most frequently asked in Bills & payments
There could be a number of reasons why your payments are higher than expected.
You can update your bank details by logging in or registering for My Account
The person who is currently named on the bill will need to call us to request this change.
One of the existing people named on the water bill will need to contact us to request any changes.
You can add another name to show on your bill by logging in or registering for My Account.
Most frequently asked in My Account
Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.
Please call our billing team on the following numbers to request a copy of your bill
If you’re a metered customer, any credit showing on your account will go towards your next bill. Find out more about credits...
You can register from the My Account home page.
You can find your account number at the top of your bill.
If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.
Most frequently asked in Moving home
If you’ve recently moved into a new home, this is likely to be the reason for an increase in your water use. You often use a lot more water when you move home due to cleaning the property, decorating and/or renovations so your first bill is likely to be higher than subsequent bills. Why not order some water saving freebies to help save water in the home? They’re easy to fit and will help to reduce both your water and energy bills.
It’s quick and easy to tell us you are moving home online.
If you have a water meter and have a credit on your account, please give us a meter reading so we can bill you for the water you have used.
You'll usually find your water meter under the kitchen sink where your water supply comes into your home, in an underground box in the garden, or in the footpath outside your property.
We supply water to everyone in the North West area, from Carlisle to Crewe.
If the property is empty and unfurnished no charges are payable until the date that the property becomes 'Occupied'.
Most frequently asked in Saving water
We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.
Yes we do.
There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.
A 'Save-a-Flush' is a water absorbent plastic bag which, when dropped into a toilet cistern, expands and takes up some of the space that would normally filled by water.
It's really easy.
Most frequently asked in Water meters
Yes, following the latest government advice we’ve stopped our teams from taking meter readings when it involves entering a customer’s home. Instead, when it is time for your next bill we will ask that you submit a meter readings via our website or mobile app. If we don’t receive a meter reading we will bill you using an estimate.
The majority of our customers who switch to a meter make a saving on their water bills.
No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).
An Automatic Meter Reader (AMR) meter can be read remotely rather than having to visit your home to manually read your meter.
Water meters need to be fitted on your water supply pipe (the pipe which brings water into your home).
Nothing. We fit them free of charge.
Most frequently asked in Water & sewer issues
You can find this out (along with lots of other interesting facts about your water) by entering your postcode in our water quality search.
If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a pipe burst which is affecting your water supply
We'll certainly try to help if we can.
Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone.
If the manhole in your garden is on a drainage pipe that serves only your property, then it will be your responsibility.
We try really hard to please our customers, and are always disappointed when we fall short.
Most frequently asked in Mobile App
We’ve made some important changes to our app. You will need to update to the new version of our app (version 1.1.4) by 26th April 2019
If the reading was submitted recently, it might need a bit more time to show up on your account.
Please double check that the reading you are entering is correct
The version of OS on your android device might not be supported for the United Utilities App.
The version of IOS on your iPhone might not be supported for the United Utilities App.
If you’ve paid too much or too little of your water bill, and you’ve received a successful payment message or checked your bank statement to confirm the payment has gone out, give us a ring on 0345 075 0715.
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