You can add, amend and delete names on your bill if you are the main account holder, by logging in or registering for My Account. Once you have logged in, go to 'My Property' and 'Billing Details' on the homepage and choose the option you require.
Most frequently asked in Bills & payments
Yes, all you have to do is register for our My Account service and choose paperless billing - we'll then email you when your bill is available to view or download. Please visit My Account for details.
If you have a water meter, we send you a bill every six months for the water you have used. The date you receive your bill will depend on when we read your meter. If your meter has just been fitted, your first 'metered' bill could arrive any time up to six months after the meter has been fitted.
Council tax bands are different to the rateable value of your home and by law, can’t be used to calculate your water charges. So any changes in your council tax banding won’t affect your water bill.
Yes, registering for My Account is the easiest way to manage your bills online. You can securely request for your bills to be sent to a different mailing address or switch to paperless bills, at a time that suits you.
We send information every month to credit reference agencies based on the status of your payment arrangement and balance. Each lender uses different criteria to decide whether to give you credit and will consider lots of different information from other companies.
Most frequently asked in My Account
Yes, it’s really easy to make the switch to paperless billing once you’re registered for My Account. You have the choice to view and download your bills online rather than waiting for them to arrive through the post.
Yes, you can register more than one account within My Account and view all of them in one place when you log in with your email address.
You can amend your email address, password and security question/answer once you have logged into My Account with your existing details. Once logged in, please select the 'my personal details'.
You can find your account number at the top of your bill or by logging into My Account.
If you are locked out of My Account, or can't access it for any reason, please try resetting your password.
If you are still registered for My Account and have opted for paperless billing you can log onto My Account and see up to 2 years' of bills. If you have asked us to close your online account then you won't be able to log into My Account and see your previous bills.
Most frequently asked in Moving home
It’s quick and easy to tell us you are moving home online.
All new properties built since 1990 are fitted with a water meter.
We supply water to everyone in the North West area, from Carlisle to Crewe.
Please contact us to register the tenant's details or alternatively ask your tenant to contact us as soon as possible.
Assuming you have already contacted us on 0345 026 7661 to let us know about your move, the final bill for your old home will be sent to your new address and should arrive within a week of moving into your new home.
Please check your tenancy agreement to find out who is responsible for paying your water bill
Most frequently asked in Saving water
We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.
Yes we do.
There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.
With the popularity of hot tubs on the rise, it’s becoming more common for our customers to question their increase in water usage.
Most frequently asked in Water meters
Our 'lowest bill guarantee' means you won't be worse off with a meter during the two year trial period and any savings you make are yours to keep!
We normally fit the water meter free of charge inside your home on the water supply pipe (which is the pipe which brings water into your home) close to your stop tap.
When you move into a home which already has a water meter fitted, you cannot make a request for it to be removed.
To apply for a water meter, call our friendly team on 0345 072 6065. We'll confirm a convenient date with you there and then over the phone so you'll know exactly when we will fit your new meter.
If we have estimated your meter reading, you can submit a meter reading online or via our smartphone app.
If you are unlucky enough to discover a leak on either your internal or external pipework, you are entitled to claim for the cost of the water lost during the time you had the leak.
Most frequently asked in Water & sewer issues
You can find out lots of detail about the quality and composition of your water by entering your postcode at our water quality webpage.
It’s really important to know where your internal stop tap is and how to use it.
We try really hard to please our customers, and are always disappointed when we fall short.
Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes in your area, or there's been a pipe burst that we've repaired.
We aim to provide water at the right pressure for day-to-day use.
If you want to replace a lead pipe, you can fill in an online application form or call us on 0345 072 6082.
Most frequently asked in Mobile App
Instructions on what to do if you've changed your mobile number and want to access your mobile app.
Instructions on how you can reset your pin number.
To use our mobile app, you will need to have a United Utilities account number.
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