Translation services

How to translate information on this website

Having difficulty reading the content on our website? Why not try clicking on the below 'ACCESSIBILITY HELP?' link to translate everything that is on our website into over 100 languages. This service is completely free to all our customers. Want to find out more before you give it a go, click on the link below to watch our video.

If you need a telephone language interpreter, please call us

For help with your water bill please call:

We're available Monday to Friday, from 8am-8pm; and Saturday from 8am-4pm.

If you have an issue with your water or wastewater then call us (24-hours-a-day) on 0345 672 3723.

When you call these numbers, you will hear messages in English, but please stay on the line until we answer. We will ask you to confirm your name, telephone number and preferred language. We will then connect your call to an interpreter in your preferred language as quickly as we can, to help us with your query.

Accessibility Help

Access the information you need in a way that suits you

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High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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