Existing customer
If you're moving within the North West, we'll get your account updated in no time
Whether you are a new or existing customer, it's simple to let us know you are moving home. You can choose to call us on 0345 026 7661, or tell us online, using one of the options below.
If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.
If you're moving within the North West, we'll get your account updated in no time
If you're responsible for your water bill for the first time, we'll set you up in no time
If you are no longer responsible for your water bill we're here to help you
Use 'TAP' our free online landlord tool to tell us about tenancy changes
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.
Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.
Whether you're a new customer, moving house but staying in the area or moving to a different region, you'll need to let us know so we can update your details.
Please call us on 0345 026 7661 so that we’re aware your home is empty.
If you have contacted us to let us know about your move...