Moving home

Whether you are a new or existing customer, it's simple to let us know you are moving home. You can choose to call us on 0345 026 7661, or tell us online, using one of the options below.

If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.