Moving home?

It's quick and easy to tell us you are moving online - If you're already registered for our My Account service you can log in to your account.

You must already have an account number to register - if you have never been a UU customer you can tell us you are moving here

If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.

 

Our app is HERE!

Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

Please click the button below to confirm you have seen this message

I have read this info