Existing customer
If you're moving within the North West, we'll get your account updated in no time
Moving home
Whether you are a new or existing customer, it's simple to let us know you are moving home. You can choose to call us on 0345 026 7661, or tell us online, using one of the options below.
If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.
New customer
If you're responsible for your water bill for the first time, we'll set you up in no time
Closing account
If you are no longer responsible for your water bill we're here to help you
Landlords and letting agents
Use 'TAP' our free online landlord tool to tell us about tenancy changes
Check if we're your water company
Use our supply area checker to see if you live in our area
Are you a student moving house?
It’s easy to let us know you’re moving into new accommodation. Just fill in one of our online forms, then you’re good to go!
Sign up to our App
Why not download our App to check your bill, submit a meter reads or report a leak
Find your stop tap and check that it works
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.
Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.
Got a question?
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I am moving house, what do I need to do?
Whether you're a new customer, moving house but staying in the area or moving to a different region, you'll need to let us know so we can update your details.
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My home is empty, what do I need to do?
Please call us on 0345 026 7661 so that we’re aware your home is empty.
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I have moved, when will I receive a bill?
If you have contacted us to let us know about your move...