Existing customer
If you're moving within the North West, we'll get your account updated in no time
Moving home
It's quick and easy to tell us you are moving online - If you're already registered for our My Account service you can log in to your account.
You must already have an account number to register - if you have never been a UU customer you can tell us you are moving here.
If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.
New customer
If you're responsible for your water bill for the first time, we'll set you up in no time
Closing account
If you are no longer responsible for your water bill we're here to help you
Our app is HERE!
Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are.
When you're on the go from morning to night, it's a great way to help life flow smoothly
More about the appLandlords & letting agents
Have you got a new tenant or need to tell us about any other tenancy changes? Read about TAP - the free online service that helps you manage things much quicker, online
Are you a student moving house?
It’s easy to let us know you’re moving into new accommodation. Just fill in one of our online forms, then you’re good to go!
Check if we're your water company
Use our supply area checker to see if you live in our area
Find your stop tap and check that it works
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.
Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.
Got a question?
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I am moving house, what do I need to do?
Whether you're a new customer, moving house but staying in the area or moving to a different region, you'll need to let us know so we can update your details.
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My home is empty, what do I need to do?
Please call us on 0345 026 7661 so that we’re aware your home is empty.
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I have moved, when will I receive a bill?
If you have contacted us to let us know about your move...