It's quick and easy to tell us you are moving online - If you're already registered for our My Account service you can log in to your account.
You must already have an account number to register - if you have never been a UU customer you can tell us you are moving here.
If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.
If you're an existing bill payer and moving within the North West, we'll get your account updated in no time
If you're not currently receiving a bill from United Utilities, complete our online form so we can set you up as a new customer
Whether you are leaving the North West or no longer responsible for the water bill we're here to help you
Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are.
When you're on the go from morning to night, it's a great way to help life flow smoothly
More about the app
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.
Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.
Whether you're a new customer, moving house but staying in the area or moving to a different region, you'll need to let us know so we can update your details.
Please call us on 0345 026 7661 so that we’re aware your home is empty.
If you have contacted us to let us know about your move...