Moving home?

Whether you're a new customer or an existing customer moving within the North West or going further afield, just click on one of the boxes below and we’ll update your water account information quickly, so you can get on with everything else you need to do.

If you're already registered for our My Account service you can log in to your account and update your details there.

If you're new to the North West and not sure if we're your water supplier, check our map  to see if you're in our supply area.

The one-more-thing-ticked-off-the-list app is HERE

Our mobile app is the quick, easy way to send a water meter reading and, pay your bill and report a leak - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.