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Moving home

It's quick and easy to tell us you are moving online - If you're already registered for our My Account service you can log in to your account.

You must already have an account number to register - if you have never been a UU customer you can tell us you are moving here. 

If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.

 

Existing customer

If you're moving within the North West, we'll get your account updated in no time

New customer

If you're responsible for your water bill for the first time, we'll set you up in no time

Closing account

If you are no longer responsible for your water bill we're here to help you

Our app is HERE!

Our mobile app is the quick, easy way to send a water meter reading, pay your bill and report a leak - wherever you are.

When you're on the go from morning to night, it's a great way to help life flow smoothly

More about the app

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

Got a question?

Discover more