Unmetered customers

If you don't have a water meter, we calculate your bill using the rateable value of your home. Your bill also includes standing charges.

Drink waterHere's how your charges are worked out...

Supplying clean water to your home

This charge is for collecting, storing, cleaning and supplying water to your home. To work this out, we multiply our unit cost by each £1 of your home's rateable value.

Taking away and cleaning your wastewater

This charge is for taking away and cleaning all your used water (which we call wastewater) and includes surface water and highway drainage too. To work this out, we multiply our unit cost by each £1 of your home's rateable value.

Standing charges

Finally, you also pay us a standing charge. This is a fixed annual charge associated with the costs of providing our services, and is shared amongst all our customers.

Why not take a look at our video which explains how we calculate your bill? We also have an easy to read guide (PDF 1,660 KB opens in new window) on our new bills that we're introducing over the coming weeks.

Could you pay less with a water meter?

At the moment, your bill is not based on the amount of water you use, so you could be paying more than you need to. If you live alone, have a small family, or live in a property with a high rateable value, it's well worth considering a water meter as you may be able to reduce your bill. Take a look at our water meter section to help you decide if you could save money with a meter.

Having problems paying your bill?

If you're having problems paying your bill, we're here to listen and will work out a way to help. Find out how we could help with paying your bill.

Our services to you

For further details about the services we provide together with an explanation of what you pay for, take a look at our services to you information leaflet (PDF 2,192 KB opens in a new window) which is sent to you once a year with your bill.