Difficulty paying your bill?

Please call us on 0800 072 6765 or complete our struggling to pay form.

If you're having trouble paying your bill, please give us a call on 0800 072 6765. We won't judge and we won't preach - instead you'll get a friendly ear from the team who are specially trained to handle sensitive issues and are dedicated to getting you back on track.

We'll put together a package of support based around your personal circumstances. We've explained more about some of the ways we can help in our video below. We're helping more than 100,000 of our customers in this way so please pick up the phone if you're struggling with your bill.

Friend or family member struggling with their bills?

Do you have a friend or member of the family who is having difficulties paying their water bills? We’ve launched a new helpline so we can provide you with lots of information on the financial support we have available. You can then let them know all the ways we can help and encourage them to get in touch so that we can make their bills more affordable. Please call 0800 107 8862, we’re available 8am - 8pm Monday to Friday and 8am - 4pm on Saturday.


Help is only a phone call away

We're here when you need us so please give us a call if you're struggling with your water bill payments

What our customers say

Speech Bubble

 "I know it's not the done thing to talk about money and debt on Facebook, but after major changes 7 years ago I have struggled financially. This was more to do with denial and ignoring it due to my depression than anything else, but today I received this from United Utilities. It got to the point that I owed them over £3,000 but after they contacted me, I have now been able to clear the debt with their customer focused debt recovery scheme that didn't just threaten me with bailiffs and courts, but a viable solution.  Two years later I now have one less debt hanging around my neck and feel a little bit better about my financial situation. It is nowhere near clear, but thank you @UnitedUtilities for treating me like a person and not just as a number on your balance book!"

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