Free Independent Advice
Information and contact details for organisations that can help you get out of debt
The increase in energy bills and cost of living means we’re all feeling the pinch. We know it’s a difficult time and we really don’t want you to worry about your water bill. Please get in touch if you’re having payment difficulties so that we’re aware of this and can provide the right support.
We are already helping more than 200,000 customers with their water bills so you’re not alone. Our video explains more about the help we can provide.
The best way to apply for support is to complete our online form using the link below or call us on 0800 072 6765.Apply for support
Depending on your circumstances we offer several support schemes to give you a helping hand with your water bill payments, this includes:
More details about all of our support schemes are avaliable in this section.
Do you have a friend or member of the family who is having difficulties paying their water bills? We’ve launched a new helpline so we can provide you with lots of information on the financial support we have available.
You can then let them know all the ways we can help and encourage them to get in touch so that we can make their bills more affordable. Please call 0800 107 8862, we’re available 8am - 8pm Monday to Friday and 8am - 4pm on Saturday.