Difficulty paying your bill?

Support with your water bill

The increase in energy bills and cost of living means we’re all feeling the pinch. We know it’s a difficult time and we really don’t want you to worry about your water bill. Please get in touch if you’re having payment difficulties so that we’re aware of this and can provide the right support.

We are already helping more than 200,000 customers with their water bills so you’re not alone. Our video explains more about the help we can provide.

The best way to apply for support is to complete our online form using the link below or call us on 0800 072 6765.

Apply for support

Want to know more before applying?

Depending on your circumstances we offer several support schemes to give you a helping hand with your water bill payments, this includes:

  • Lowering your bill 
  • Help with paying off your water debts
  • Flexible payments and payment breaks

More details about all of our support schemes are avaliable in this section.

See our schemes

Friend or family member struggling with their bills?

Do you have a friend or member of the family who is having difficulties paying their water bills? We’ve launched a new helpline so we can provide you with lots of information on the financial support we have available.

You can then let them know all the ways we can help and encourage them to get in touch so that we can make their bills more affordable. Please call 0800 107 8862, we’re available 8am - 8pm Monday to Friday and 8am - 4pm on Saturday.