Help when you need it most
We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.
Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.
If you would like to register for Priority Services, please:
- fill in our secure online form; or
- call us on 0345 072 6093. We're available to speak to you 8am-8pm Mon to Fri, 8am-4pm Sat.
Even if you don't need these services yourself, if you have a family member, friend or neighbour who might benefit from a little extra support, please let them know about Priority Services. It is completely free to our customers in the North West - and you don't have to be the named bill payer to benefit from Priority Services.
Watch the short video below to hear the different ways we can take your needs into account when we call or visit you, along with other ways we can give you that extra support.
Sharing is caring
We could even share your Prioirty Services details with Electricity North West, the distribution network operator for the majority of our region. If you're eligible, all we need is your consent to share and we’ll do the rest, and you’ll be offered help from your water and electricity providers if there’s ever a problem. Want to know more about Electricity North West’s Priority Services Register? Click here to find out
Not covered by Electricity North West? If you live within Merseyside, Wirral or mid Cheshire, your electricity network provider could be SP Energy Networks. You can also register for their Priority Services scheme here
Our videos below are provided with British Sign Language and subtitles.