Priority Services

Help when you need it most

We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.

Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.

To register for Priority Services or update your details, please:

Or call us on

About Priority Services

What Priority Services offers to customers

Our Priority Services is set up to provide customers with additional support no matter what you need it for. We have initiatives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.

We also offer additional support for dialysis patients. We'll contact you as soon as possible if we need to turn off your water supply in an emergency, such as burst water main, and try to time any planned shut-offs, so they don't happen on the day of your dialysis.

For more information on how Priority Services can help, click the button below.

About priority services

By registering with us you will automatically be added to the Electricity North West Priority Services Register. Want to know more about Electricity North West’s Priority Services Register? Click here to find out.

Not covered by Electricity North West? If you live within Merseyside, Wirral or mid Cheshire, your electricity network provider could be SP Energy Networks. You can also register for their Priority Services scheme here.

For further information about how your personal information is used please refer to our Privacy Policy for Priority Services.

Do you need additional help?

Guts UK

Guts UK is the charity for the digestive system from top to tail; the gut, liver and pancreas. We are here to help those with digestive conditions or symptoms.

Samaritans

Samaritans are a volunteer 24/7 helpline for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.