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Priority Services

Help when you need it most

We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.

Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.

To register for Priority Services or update your details, please:

Or call us on

Customise our site to suit you

Our free accessibility tool lets you customise our website in a way that helps you use it best.

Translation services

English not your first language? Please call us on 0345 672 2888 for full translation services.

Bogus callers

If you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity.

Cheaper with a meter

Our lowest bill guarantee means it's easier than ever to reduce your bill with a meter.

About priority services

Our priority services is set up to provide customers with additional support no matter what you need it for. We have inititives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.

We also offer additional support for dialysis patients. Click below to find out more.

About priority services

By registering with us you will automatically be added to the Electricity North West Priority Services Register. Want to know more about Electricity North West’s Priority Services Register? Click here to find out.

Not covered by Electricity North West? If you live within Merseyside, Wirral or mid Cheshire, your electricity network provider could be SP Energy Networks. You can also register for their Priority Services scheme here.

For further information about how your personal information is used please refer to our Privacy Policy for Priority Services.

Do you need additional help?

Guts UK

Guts UK is the charity for the digestive system from top to tail; the gut, liver and pancreas. We are here to help those with digestive conditions or symptoms.

Samaritans

Samaritans are a volunteer 24/7 helpline for anyone who’s struggling to cope, who needs someone to listen without judgement or pressure.