We have a wide range of payment options to suit all customers.
Most frequently asked in Bills & payments
There could be a number of reasons why your Direct Debit is higher than expected.
Please call us on the following numbers to change your bank details:
The person who is currently named on the bill will need to call us to request this change.
One of the existing people named on the water bill will need to contact us to request any changes.
If you log in or register for My Account you can add your partner's name to show on your bill online.
Most frequently asked in My Account
Yes - once registered for My Account, our free online service, you can choose to view and download your bills online rather than waiting for them to arrive through the post.
Please call our billing team on the following numbers to request a copy of your bill
You can register from the My Account home page.
How can I find my account number?
If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.
You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.
Most frequently asked in Moving home
We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.
If you're moving home within the our region (North West England) any credit on your account will automatically be transferred to your new address and will appear on your next bill.
Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.
You'll usually find your water meter under the kitchen sink where your water supply comes into your home, in an underground box in the garden, or in the footpath outside your property.
We supply water to everyone in the North West area, from Carlisle to Crewe.
If the property is empty and unfurnished no charges are payable until the date that the property becomes 'Occupied'.
Most frequently asked in Saving water
We offer a choice of free items including a save-a-flush, a shower regulator, a shower timer, a tap insert and a 'toothy timer' for the kids.
Yes we do.
There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.
A 'Save-a-Flush' is a water absorbent plastic bag which, when dropped into a toilet cistern, expands and takes up some of the space that would normally filled by water.
It's really easy.
Most frequently asked in Water meters
The majority of our customers who switch to a meter make a saving on their water bills.
No - if there was already a meter in the property when you moved in then you’ll be charged using your meter readings and you can’t be charged on a non-measured basis (rateable value).
An Automatic Meter Reader (AMR) meter can be read remotely rather than having to visit your home to manually read your meter.
Water meters need to be fitted on your water supply pipe (the pipe which brings water into your home).
Nothing. We fit them free of charge.
You can apply for a water meter here and you can also find out everything you need to know about water meters, including the potential savings you could make, what they look like, and how we install them.
Most frequently asked in Water & sewer issues
You can find this out (along with lots of other interesting facts about your water) by entering your postcode in our water quality search.
If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a pipe burst which is affecting your water supply
We'll certainly try to help if we can.
Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone.
If the manhole in your garden is on a drainage pipe that serves only your property, then it will be your responsibility.
We try really hard to please our customers, and are always disappointed when we fall short.
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