Most frequently asked in Bills & payments

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Most frequently asked in My Account

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Most frequently asked in Moving home

I'm moving house, what do I need to do?

We know that moving home is stressful enough without worrying about your water supply – just give us a quick call on 0345 026 7661 and we’ll make the whole thing as easy as possible.

When should I let you know about my move?

Please let us know the date you are moving as close to your move date as possible (but no sooner than 28 days before your move) so that we can update our records.

Where is my water meter?

You'll usually find your water meter under the kitchen sink where your water supply comes into your home, in an underground box in the garden, or in the footpath outside your property.

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Most frequently asked in Saving water

How can I save water?

There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

What is a Save-a-Flush?

A 'Save-a-Flush' is a water absorbent plastic bag which, when dropped into a toilet cistern, expands and takes up some of the space that would normally filled by water.

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Most frequently asked in Water meters

I would like a meter fitted, what should I do?

You can apply for a water meter here and you can also find out everything you need to know about water meters, including the potential savings you could make, what they look like, and how we install them.

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Most frequently asked in Water & sewer issues

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