How often will you send me a bill if I have a water meter?

If you have a water meter, we send you a bill every six months for the water you have used. The date you receive your bill will depend on when we read your meter. If your meter has just been fitted, your first 'metered' bill could arrive any time up to six months after the meter has been fitted.

Why not register for My Account? Our free online service allows you to give a meter reading, set up a Direct Debit, make a payment, and take advantage of paperless billing.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

Can I pay by Direct Debit if I have a water meter?

Yes, you can set up a Direct Debit whether you have a meter or not.

What does a litre or cubic metre of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.

How can I register for My Account?

You can register from the My Account home page.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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