I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account. All you need to do is follow the instructions below:

1. You will need to download our mobile app on your new phone

2. Our mobile app will automatically take you to our sign in page

3. Please enter your water account number and postcode into the fields and click ‘sign up’

4. We will then provide your full address. If the address details are correct please select ‘Yes, use this account’

5. A message will then appear saying ‘It looks like you have an account that has been registered for this app on a device before, is this correct?’, please select ‘Yes, take me to log in’

6. You will then be able to enter your 6 digit PIN number to be able to log in to you mobile app account

If you have forgotten your pin number, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

My mobile app account has been locked, what do I need to do?

Your mobile app account will be locked for 24 hours and can’t be unlocked by you or a member of our team during this time.

Why can’t I log in to the mobile App?

Check that you’re entering the correct 6-digit log in PIN number (this was emailed to you when you registered).

How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’. We will then show you the last 2 digits of the mobile number of the phone you have registered.