Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account. All you need to do is follow the instructions below:
1. You will need to download our mobile app on your new phone
2. Our mobile app will automatically take you to our sign in page
3. Please enter your water account number and postcode into the fields and click ‘sign up’
4. We will then provide your full address. If the address details are correct please select ‘Yes, use this account’
5. A message will then appear saying ‘It looks like you have an account that has been registered for this app on a device before, is this correct?’, please select ‘Yes, take me to log in’
6. You will then be able to enter your 6 digit PIN number to be able to log in to you mobile app account
If you have forgotten your pin number, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).