How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’ on the log in screen. We will then show you the last 2 digits of the mobile number of the phone you have registered.

If the mobile number is correct, please click ‘confirm’ and we’ll send you a code you can use to reset your PIN. This reset PIN is valid for 20 minutes and you can repeat the process if you don’t enter it in time.

If the mobile number is incorrect, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

What should I do if I am having a technical problem with your mobile app?

You can contact our friendly team on 0345 075 0715 if you are experiencing any technical problems when using our mobile app.

I have changed my mobile number, can I still log into my mobile app account?

Don’t worry even if you have got a new mobile number, you will still be able to log into your mobile app account.

Why can’t I log in to the mobile App?

Check that you’re entering the correct 6-digit log in PIN number (this was emailed to you when you registered).