Frozen pipes could cause your pipes to burst, click here for advice.
If you're the only one without water, you may have frozen pipes. Please follow the steps below.
Check with your home insurance company to see if you are covered for frozen pipes or call a plumber. You can find an approved plumber here.
To avoid frozen pipes in the future, click to link below to view our guide for getting your pipes winter ready.
If you're experiencing no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.
If you have a burst pipe, it's important to find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
Have you checked and lagged your water pipes to prevent them from freezing? Your outdoor tap will need some added insulation too.