If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic:
- Check your post to see if we've sent you a card to let you know that we'll be turning the water off to carry out work in your area.
- Check to see if there’s an emergency in your area.
- Ask your neighbours if they have water.
If you're the only one without water, you may have frozen pipes.
Thawing Out a Frozen Pipe
- Turn off your stop tap, usually found under your kitchen sink.
- Turn on your cold tap in the kitchen
- If it’s safe to do so use a hairdryer set to warm or hot water bottle to thaw the pipe. (Depending on how frozen your pipes are, this could take 10 or 15 minutes)
- Switch your stop tap back on to see if the water is running and check for any leaks in your home. You could have a burst pipe.
- In the case of a burst pipe please visit our burst pipes page.
To avoid frozen pipes in the future, view our guide to insulating pipes here.
How to find your stop tap
If you have a burst pipe, it's important to find your stop tap, which is usually under the kitchen sink and turn it clockwise to turn off the water.
How to use your stop tap
If you have a burst pipe, you'll need to find your stop tap, which is usually under the kitchen sink. Turn it clockwise to turn off the water.
How to lag your pipes this winter
Pipes inside and outside your home can get very cold too and even freeze causing the pipe to burst and leak. To help you enjoy a carefree winter, follow our advice to lag your pipes.Prepare for winter!
How to add an outdoor tap cover
Have you checked and lagged your water pipes to prevent them from freezing over? Your outdoor tap will need some added insulation too.
Keep your heating on low while away
If you're away from your home for long periods of time it is advised to keep your heating on low to avoid pipes in your house from freezing or bursting.
What to do if you have a burst pipe
When the weather warms up after a couple of freezing cold days, any frozen pipes in your home will begin to thaw. When this happens, some of these pipes may leak or burst as a result of being frozen. Here's what to do in an emergency.Need a plumber?
How to deal with frozen pipes
If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.