Frozen pipes

No Water?

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic:

  • Check your post to see if we've sent you a card to let you know that we'll be turning the water off to carry out work in your area.
  • Check to see if there’s an emergency in your area.
  • Ask your neighbours if they have water.

If you're the only one without water, you may have frozen pipes.

Thawing Out a Frozen Pipe

  1. Turn off your stop tap, usually found under your kitchen sink.
  2. Turn on your cold tap in the kitchen
  3. If it’s safe to do so use a hairdryer set to warm or hot water bottle to thaw the pipe. (Depending on how frozen your pipes are, this could take 10 or 15 minutes)
  4. Switch your stop tap back on to see if the water is running and check for any leaks in your home. You could have a burst pipe.
  5. In the case of a burst pipe please visit our burst pipes page.

To avoid frozen pipes in the future, view our guide to insulating pipes here.

 

Find your stop tap and check that it works

Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.

Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.

How to deal with frozen pipes

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.