My Account has been locked - how can I unlock it?

Once your account has been locked, you’ll need to talk to a member of our team about getting it unlocked. You can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.

What is your email address?

Please use this link to email us. Please make sure you fill in all boxes to help us deal with your enquiry as quickly as possible.

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.