My council tax valuation band has changed and I do not have a water meter, can you reduce my water bill?

Council tax bands are different to the rateable value of your home and by law, can’t be used to calculate your water charges. So any changes in your council tax banding won’t affect your water bill.

Why not see if you would be better off with a water meter? If you live alone, have a small family, or live in a property with a high rateable value, you could be missing out on cheaper bills. Please visit our water meters area to decide if a meter is right for you. You can also apply for a water meter online or by calling us on 0345 072 6065. We fit water meters free of charge and you have up to two years to switch back to rateable value charging if you're not making a saving.

Still need further information or help? If so, please Contact us.


Related Frequently Asked Questions

Will installing a water meter save me money?

The majority of our customers who switch to a meter make a saving on their water bills.

What does a litre or cubic metre of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.

Can I amend my payment plan?

Yes, it's easy to amend your payment plan.