I can't log in to My Account, what should I do?
If you are locked out of My Account, or can't access it for any reason, please try the following suggestions.
- The password is case sensitive, so try again using the correct case.
- If this doesn't work, click on the 'Forgotten password' link and an email will be sent to you within one hour. You'll need to access this email within 48 hours.
The email will ask a security question which, if answered correctly, will allow you to amend your password and log in again to My Account.
Still need further information or help? Please Contact us.
Related Frequently Asked Questions
My account has been locked - how can I unlock it?
I've forgotten what email address I registered to log in to My Account with
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