Can I view my bill online and stop receiving paper bills?

Yes, it’s really easy to make the switch to paperless billing once you’re registered for My Account. You have the choice to view and download your bills online rather than waiting for them to arrive through the post.

All you need to do is log into My Account and and click on the ‘My property and billing details' button in the blue box on the right hand side of your screen. Then, click the 'paperless billing' banner and select 'yes' in from the drop down box. Don’t forget to read and confirm our paperless billing terms and conditions underneath and then click ‘save’.

Screenshot of the 'My property and billing details' page in My Account

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

If I sign up for paperless bills, when will it take effect?

Once you have registered for My Account, and choose the 'paperless billing' option, then your next bill will be made available online to view and download on your smartphone, tablet or PC.

Can my bills be downloaded into Microsoft Excel?

Sorry, we are currently not able to provide this service.

How can I register for My Account?

You can register from the My Account home page.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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