Due to Coronavirus and following the advice from the Government, we are stopping all non-urgent customer appointments. We're really sorry for any incovenience this may cause. 

We still want to make sure that our customers are able to make a saving on their bill where they can by having a free water meter. Please complete our online application form and if we can help reduce your bill while you are waiting for the meter to be fitted, we will write to you and let you know. We will then get back in touch once Government advice changes to book an appointment. 

We're really pleased you're applying for a water meter – they’re a great way to lower your water bills. Remember, you have up to two years after the meter has been fitted to switch back if you find you’re not making a saving. Don’t worry, we’ll let you know how you’re getting on every six months so you’ll always know if you’re better off.

Before you apply:

• See how much you could save with a water meter by using our online water calculator.
• Take a look at our Q&A to make sure a water meter is right for you.

If you’re registered for My Account, you can also log in to your account to apply for a water meter.

When you call we will also let you know how much you could save with a meter – we’ll only recommend a water meter if we think you’ll make a saving compared to your current bill.