After the meter has been fitted can I change my mind?

Yes - you have up to 24 months from the date the meter is fitted to decide if you wish to go back to rateable value charges.

Please contact us on 0345 072 6065 if you need to discuss whether going back to non-metered charges is the right thing for you. We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

We will leave the water meter in place though, because if you move home, the new occupiers will be billed using water meter readings.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

How often will you send me a bill if I have a water meter?

If you have a water meter, we send you a bill every six months for the water you have used.

What does a litre or cubic metre of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.

Can I pay by Direct Debit if I have a water meter?

Yes, you can set up a Direct Debit whether you have a meter or not.