How can I find my account number?

You can find your account number at the top of your bill. If you don't have a recent bill to hand, don't worry - we can help. You can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

We will need to take you through some security questions before we can provide you with your account number, in order to keep your data safe.

Related Frequently Asked Questions

How can I register for My Account?

You can register from the My Account home page.

If I sign up for paperless bills, when will it take effect?

Once you have registered for My Account, and choose the 'paperless billing' option, then your next bill will be made available online to view and download on your smartphone, tablet or PC.

I want to pay my bill, how can I do this?

Click here to find the different ways you can pay your water bill.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

Please click the button below to confirm you have seen this message

I have read this info