Why is my water discoloured?

Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes in your area, or there's been a pipe burst that we've repaired.

In most cases, discoloured water is not harmful and can be cleared by running the first incoming cold water tap (usually in the kitchen) at a trickle until it clears. If there is no improvement to your water after doing this, please call us on 0345 672 3723 so we can investigate this further to see if there are any issues in your area.

Click here to find out more about potential causes of discolouration and what to do

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

Why does my tap water smell or taste different?

An unusual taste or smell to your water could be caused by a variety of factors. We've provided information on the most common ones here.

What is the water quality for my area?

You can find out lots of detail about the quality and composition of your water by entering your postcode at our water quality webpage.

Do you add fluoride to the water?

Fluoride occurs naturally in most water supplies, although in some parts of the North West we are required by Public Health England to raise the fluoridation levels.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

Please click the button below to confirm you have seen this message

I have read this info