I've forgotten what email address I registered to log in to My Account with

The next time you go to log in, click on ‘Forgotten which email address you registered with?’, under the box where you enter your email address. You’ll be taken to a page where you can enter your United Utilities account number OR your supply address. We’ll then ask you for the answer to your security question and, once you have successfully answered the question, your email address will be displayed.

Related Frequently Asked Questions

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.

How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details.