If I am renovating my property and only using a small amount of water, do I still have to pay?

If a water supply is needed for any purpose, for example renovation or central heating, then you are required to pay charges. This still applies when the property is empty. If you don’t need a water supply, we may arrange for this to be temporarily disconnected. We would recommend contacting us on 0345 072 6065 to arrange a water meter to be fitted, this way you will only pay for the water you use which could help to reduce your bill.

Related Frequently Asked Questions

If I can prove that my property is empty and not using any water can I get this charge reversed?

Yes, if you can provide evidence that your property is empty, for example by supplying a valid council tax exemption/surcharge, we will amend your charges inline with our charges scheme.

I own a property where the water is not in use, do I still have to pay water charges?

If you’re not using any water at the property, please let us know so that we can update your water account and stop sending bills. If you need water for any reason, including heating or cleaning, then charges are still payable.

My property is an empty shell and has no bathroom or kitchen, do I still have to pay?

If a water supply is needed for any purpose, for example renovation or central heating then you are required to pay charges. This still applies when the property is empty. If you don’t need a water supply, we may arrange for this to be temporarily disconnected.