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Why does my tap water smell or taste different?

An unusual taste or smell to your tap water could be caused by a variety of factor which are detailed here. You can also find out more about the taste and smell of your water from the Watersafe video below.

Taste and smell of your water

You can find out more about the taste and smell of your water from this WaterSafe video.

If you still have an unusual taste or smell to the water after following the hints or tips in the video please call our team on 0345 672 3723 so that we can investigate further. 

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

What is the water quality for my area?

You can find out lots of detail about the quality and composition of your water by entering your postcode at our water quality webpage.

Why is my water discoloured?

Changes in the colour of your water can happen if we're carrying out some improvements to the water pipes in your area, or there's been a pipe burst that we've repaired.

Do you add fluoride to the water?

Fluoride occurs naturally in most water supplies, although in some parts of the North West we are required by Public Health England to raise the fluoridation levels.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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