Why does it take a long time to fix a leak?

We may have to arrange an alternative water supply to customers and need to let them know how this will affect them.

If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe.

Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.

Related Frequently Asked Questions

United Utilities - Why do you just leave leaks and not fix them straightaway?

We need to complete a number of checks, tests, get the right equipment and get permission from the council to divert traffic to be able to dig up the road.

I've never seen anyone inspecting a leak

They usually go out at night when it's quiet to find the leak by listening to the flow of water (a hissing or rumbling sound) escaping from the pipe

What causes pipes to leak?

Lots of reasons: pipes are old or damaged; cold weather can freeze and crack them; tree roots and even building work can cause damage.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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