Why does it take a long time to fix a leak?
We may have to arrange an alternative water supply to customers and need to let them know how this will affect them.
If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe.
Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.
Related Frequently Asked Questions
I've never seen anyone inspecting a leak
What causes pipes to leak?
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