Can I carry out a leak repair myself?

Yes - all the pipework within the boundary of your property is your responsibility to maintain, and you are free to carry out any repairs yourself or arrange for someone else to do the work for you.

If you find that the leak is on the water supply pipe, we may be able to repair this under the terms of our private leak repair scheme (PDF 659 KB opens in a new window).

Still need further information or help? Please Contact us.



Related Frequently Asked Questions

Can I have a private leak repair?

If you discover that you have a leak on your water supply pipe (which is the pipe that delivers water into your home from the water main in the street) we can repair this free of charge.

What causes pipes to leak?

Lots of reasons: pipes are old or damaged; cold weather can freeze and crack them; tree roots and even building work can cause damage.

If I had a leak or burst after the water has gone through the meter, do I have to pay for that water?

If you are unlucky enough to discover a leak on either your internal or external pipework that sends your meter into overdrive, you are entitled to claim for the cost of the water lost during the time you had the leak.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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