I have spotted a leak in the street - how do I report it?

Please report it by calling our Leakline on 0800 330 033, or by filling in this online form. You'll be doing us, and the community, a good turn!

Sometimes it turns out that a leak is not on our pipe network, in which case, we pass it on to the relevant organisation.

If you're concerned that the leak seems to have been overlooked, please call us on 0800 330 033 and we'll check its status. We really appreciate you taking the time to let us know.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

What causes pipes to leak?

Lots of reasons: pipes are old or damaged; cold weather can freeze and crack them; tree roots and even building work can cause damage.

Why does it take a long time to fix a leak?

We may have to arrange an alternative water supply to customers and need to let them know how this will affect them. If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe. Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.

Why don't you know where all the leaks are?

Underground pipes can leak and burst anywhere and sometimes are hard to find, so we really appreciate your extra help.