I am a landlord and have a new tenant who is responsible for the water charges, what should I do?

Please contact us to register the tenant's details or, alternatively, ask your tenant to contact us as soon as possible.

You can call us on 0345 026 7661.

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

My landlord is responsible for the charges at my home, do I need to provide you with my details?

If you have an agreement that your landlord will pay the water charges at your home then we only need your landlord's details.

I am a landlord, can I apply to have a meter fitted at one of my properties?

You can only ask us to fit a meter if your name is on the water bill.

As a tenant am I responsible for my water?

Please check your tenancy agreement to find out who is responsible for paying your water bill