I have moved into a property with a meter can I have it removed?

When you move into a home which already has a water meter fitted, you cannot make a request for it to be removed. In short, the law (The Water Industry Act) does not permit the removal of a meter in these circumstances. You can find further information about water meters here.

Don't forget, we have a range of items you can order for FREE which can help lower your bill by reducing your water usage. 

Related Frequently Asked Questions

What does a litre or cubic meter of water cost?

If you have a water meter, we charge you for every cubic metre of water you use.

How can I pay my bills if I have a water meter?

We offer a range of flexible ways for you to pay your bills.

How can I save water?

There are lots of small things you can do around the home to save water - from only switching on the dishwasher when it's full, to fixing that dripping tap.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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