I'm moving house, what do I need to do?

It’s quick and easy to tell us you are moving home online. You can find out everything you need to know as well as updating your address details here. 

Ideally, we need to know about your move no more than 28 days before the removal van turns up on your doorstep. 

Are you registered with My Account? This is the easiest and fastest way to manage your water account online, including updating your address details.

Related Frequently Asked Questions

My home is empty, what do I need to do?

Charges will be made where services are provided to a premises (for example, renovating your home, cleaning or heating).

I've moved house - when will I receive a bill?

Assuming you have already contacted us on 0345 026 7661 to let us know about your move, the final bill for your old home will be sent to your new address and should arrive within a week of moving into your new home.

How do I apply for a water meter for my new home?

If you own your home or you have a tenancy agreement of more than 6 months, you can apply for a water meter online.